eGain Corporation seeks a Product Manager in Sunnyvale, CA.
Take ownership of products, develop and implement a company-wide go-to-market product roadmap and strategy aligned to market needs. Manage product line lifecycle, from strategic planning to tactical activities. Specify requirements for current and future products based on market research, customer demand, analyst interactions, and internal field teams. Creation and management of backlog, collate and use data from a wide range of sources to make informed decisions on prioritization. Schedule releases to direct engineering bandwidth for the products. Work with engineering teams through design, test, and release to achieving timing and quality goals, in line with stated business and technical objectives. Act as an expert resource for product-related inquiries and requests from sales and presales. Research the market and competitive products to help in product positioning and messaging. Assist in creation of compelling product demonstrations. Engage in customer- and partner-facing situations such as sales meetings, business reviews, and partner or user conferences as a product expert. Analyze potential partner relationships for the product. Guide customers on their use of eGain products, discussing future roadmap and managing escalations by working with a cross-functional team comprising product, professional services, and support.
Requires a Bachelor’s degree in Computer Science, Information Technology, or a related field plus 5 years of experience. Requires 5 years’ relevant industry experience as a Product Manager managing all aspects of a successful product throughout its life cycle. Requires 5 years’ experience as a Product Manager on new and existing products. 5 years’ experience requirement gathering, competitive analysts, product roadmap and product delivery working with cross functional teams. Requires 2 years’ experience of product management on digital customer engagement products. Requires 2 years’ technical experience of Software development involving web applications. Requires 2 years’ experience working with tracking and collaboration tools like Jira, Confluence, Aha. Requires 1 year experience working in AI and Machine Learning technologies. Requires 1 year experience working with cloud technology providers like AWS/Azure.
Applicants who are interested in this position may apply to www.jobpostingtoday.com, Reference # 96315 for consideration.
Date: June 25, 2020 to July 09, 2020