Pre-Sales Solution Consultant

We are leaders in cloud-based digital customer engagement solutions. Top-rated by Gartner and Forrester, our platform delivers unparalleled value and differentiated innovation. Designed for users and infused with AI, our rich apps are organized in three hubs: messaging hub, knowledge hub, and analytics hub. Working together, they help businesses connect, solve, and optimize customer interactions across all touch points.

If your work is your play, then talk to us.


Location: USA (Remote)

Job Description

Will use in-depth product knowledge to provide technical expertise to Sales and the customer through presentations and product demonstrations.  Assist sales staff in assessing potential applications of eGain products to meet customer needs. Build demos based on customer requirements to demonstrate feasibility of the solution. Provide consultation to prospective users. Respond to RFPs and RFIs.


  • Support the sales process along with the sales team. Contribute to the win.
  • Conduct detailed analysis of prospects’ needs, identify their business problem, develop appropriate solutions and build financial justification.
  • Build and present tailored demonstrations, proving the solution using scenario/use case
  • Work closely with Sales, Professional Services, Product Management and Partners/Resellers to compile RFx response.
  • Work on all presales activities required to win
  • Act as the knowledge resource for the sales team
  • Answer technical and product related questions from our prospects and partners


  • Bachelor’s Degree
  • 5 years of solution consulting experience or in similar capacities
  • Self-starter
  • Tech-savvy
  • Excellent problem solving and analytical reasoning skills
  • Capable of learning new technologies quickly
  • Can-do attitude
  • Collaboration skills
  • Excellent written and oral communication skills

Travel Requirement

  • Within the US, 25-50% of your time

To Apply

Please email your resume to vsingh@egain.com with the position’s title in the subject line.