Performance Testing Engineer I

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world. To find out more about eGain, visit https://www.egain.com.

This role is in our Product Engineering team at the India HQ in Pune.


Location: Pune, India

Experience: 2 to 5 years


  • Understand the business / functional requirements and technical specifications of the application.
  • Test environment configuration / management.
  • Record / customize scripts for simulating business transactions.
  • Execute performance test scripts, monitor and capture performance statistics of various system components including application servers, database and client machines.
  • Debug, troubleshoot & collaborate with appropriate technical teams to complete root cause analysis.
  • Create comprehensive reports and deliverables summarizing all performance testing findings and results.
  • Drive continuous improvement into the Performance Testing process.

Must-have qualifications and skills

  • BE or BTech from a reputed engineering college.
  • Excellent analytical and logical skills.
  • Expertise in the load test tool JMeter.
  • Strong understanding of Object Oriented Programming such as Java, C++, C#.
  • Strong troubleshooting skills (Thread dump, Heap dump & GC Analysis).
  • Good understanding of web-based applications, database & browser concepts (HTTP, connections, cookies, caching, etc.).
  • Ability to understand and write intermediate to complex SQL queries.
  • Good communication skills. Should be able to communicate well within and outside the organization.
  • Ability to be flexible, perform against tight deadlines, prioritize and multitask effectively.
  • Strong interpersonal skills, high motivation, ability to learn quickly, and must be a self-starter


  • Product company experience.
  • Worked on web-based, client server product(s).
  • Good communication skills.

To apply

Send your resume and cover letter in MS Word to hiring@egain.com and include the position in the subject line of the email.