Knowledge Management Consultant

SHARE

Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.


POSITION: KNOWLEDGE MANAGEMENT CONSULTANT

Location: Tampa-FL, Dallas-TX, Chicago-IL, Atlanta-GA

Experience: 5 to 8 Years

Duties/Responsibilities

  • Conduct process mapping and content-gathering sessions with clients during Knowledge implementations
  • Hands-on involvement with knowledge and content configuration and testing during the implementation phase leveraging global team members
  • Develop strong relationships and trust with clients during the implementation phases
  • Assist in creating statements of work, proposals, and agile sprint planning activities.
  • Collaborate with cross-functional eGain teams during implementation
  • Guide customers to quick value leveraging Knowledge Management best practices developed by eGain
  • Work closely with the Digital Transformation team and leverage their expertise during Knowledge implementations to enable best practice-driven Knowledge culture in customer environments.
  • Change Management, Floor Walking, KM Health Check and training during Knowledge implementations
  • Surface and document the value derived from Knowledge implementations leveraging eGain Analytics
  • Ability to travel extensively (~50%)

Education and Experience

  • Bachelor’s degree required (majors in Science, Business, Mathematics or related field strongly preferred)
  • 5 to 8 years of experience implementing Knowledge Management and business process mapping or re-engineering in a consulting environment preferably for a Contact Center
  • Strong organizational and multitasking skills with the ability to balance competing priorities.
  • Ability to work independently or in a team setting
  • Excellent written and oral communication skills, including an ability to communicate across business areas
  • Believes in and pursues delivery of quality through automation, smart processes and talented teams

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Next Step

Email your resumé to [email protected] with the position title “Knowledge Management Consultant” in the email subject.

Skip to content