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IT Engineer/System Administrator

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Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

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POSITION: IT ENGINEER/SYSTEM ADMINISTRATOR

Location: Pune, India

Experience: 0 to 2 years

Job Summary

A System Administrator will maintain, upgrade, and manage our corporate hardware and network infrastructure at our India, Pune branch. The candidate will be joining a global infrastructure team supporting systems and technology for our eGain employees worldwide. You will be a key team player in system administration for complex systems and networks.

Duties/Responsibilities

  • Deploy, configure, and maintain corporate systems and networks for eGain users worldwide
  • Manage servers, network, phone systems, and business applications
  • Monitor existing infrastructure, perform preventative maintenance work, backup, and perform other regular support activities to ensure effectiveness
  • Identify and recommend design and configuration improvements of systems and applications. Investigate and analyze systemic issues and provide remediation
  • Ensure all components are maintained and work reliably to meet eGain business needs
  • Ensure that all work and changes are performed according to the defined change management process to minimize disruption to existing business use
  • Provide helpdesk support, as needed, to employees
  • Assist in keeping track of the eGain infrastructure assets and ensure that the infrastructure and data are always kept secure. Perform system risk assessments for corporate systems in accordance with compliance requirements
  • Effectively make oral and written reports and prepare clear and concise documentation
  • Due to the vital role in supporting the business 24/7 and in case of critical business-impacting issues, working nights or weekends may be required

Education and Experience

  • Bachelor’s degree in Information Technology or Computer Science or related fields
  • Experience in Hypervisor VM administration, centralized management, cluster nodes, attached storage, etc. (Hyper-V and VMWare)
  • Experience with Windows and Linux server setup and administration, networks (LAN and WAN), and patch management. Experience in enterprise support and configuration of Apple Mac and iOS, and Android
  • Active directory administration (user account management, group policy, power shell)
  • Experience in local storage administration such as install, monitor, troubleshoot, and upgrade of NAS and SAN (QNAP, Dell EqualLogic, or equivalent technologies)
  • Knowledge of VPN, TCP/IP, DNS, DHCP, Domain Controller, and IIS
  • Knowledge of network security such as firewall, ACL, and switch management
  • PowerShell scripting experience

Our Hiring Process is “Easy with eGain”

Step 1: Online test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Step 3: Selection: You will receive a written offer, if selected, within 3 days of the interview.

Next Step

Email your resumé to adhal@egain.com with the position title “IT Engineer/System Administrator” in the email subject.