Information Security Analyst


Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If for you work is fun, talk to us. We will not waste your time.


Location: Sunnyvale, CA

Experience: 2+ years


  • Daily monitoring of security infrastructure, security logs and tools.
  • Maintain and optimize security monitoring and alerting systems.
  • Review system designs and architectures and assist making security-related recommendations.
  • Maintain security policies and procedures.
  • Respond to customer questionnaires and inquiries.
  • Support Sales and Pre-Sales team in sales situations with customers, prospects, and partners on information security related matters for eGain Cloud
  • Track findings and work with teams to remediate risks.
  • Maintain security documents including Compliance documents, whitepapers, sales artifacts, etc.
  • Align and consult with key stakeholders including Sales, IT, Legal, Finance, Product, Engineering, and Operations

Education and Experience

  • Some experience in an information security related role, such as security analyst
  • Bachelor’s degree in information systems, Information Technology, Computer Science (or professional experience working in Enterprise IT) or equivalent experience.
  • Understanding of regulations and standards that apply to information technology.
  • Experience with central logging tools, methodologies, and best practices.
  • Some experience with firewall technologies, IPS/IDS tools, OWASP, vulnerability scanning tools, and other infrastructure security tools.
  • Strong analytical, strategic, communication (verbal and written), and project management skills.
  • Self-motivated, flexible, and eager to constantly improve and expand skill set.
  • Ability to work with multiple customers, context switch, learn fast, and communicate well.
  • Basic cross-functional understanding of network engineering concepts and protocols (e.g., TCP, UDP, SSL, VLAN, etc.)

Nice to have:

  • Government Cyber Security work experience
  • Working knowledge of standard Unix infrastructure tools/protocols. (DHCP, DNS, NTP, SYSLOG, SSH, IPSec etc.)
  • Basic Knowledge of Azure and AWS security models

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Step 3: Selection: You will receive a written offer, if selected, within 3 days of the interview.

Next Step

Email your resumé to [email protected] with the position title “Information Security Analyst” in the email subject.

Skip to content Contact us