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Head of Human Resources (HR)

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POSITION: HEAD OF HUMAN RESOURCES (HR)

Location: Sunnyvale, CA

Experience: 10+ years

Job Summary

Plan, lead, direct, develop, and coordinate the policies, activities, and staff of the HR department, ensuring compliance and implementation of our company mission and talent strategy.

Supervisory Responsibilities

  • Recruit, interview, hire and train new staff in the department.
  • Oversee the daily workflow of the department.
  • Provide constructive and timely performance evaluations.
  • Handle discipline and termination of employees in accordance with company policy.

Duties/Responsibilities

  • Collaborate with senior leadership to understand the organization’s goals and strategy related to staffing, recruiting, and retention.
  • Plan, lead, develop, coordinate, and implement policies, processes, training, initiatives, and surveys to support the organization’s human resource compliance and strategy needs.
  • Administer or oversee the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
  • Identify staffing and recruiting needs; develop and execute best practices for hiring and talent management.
  • Conduct research and analysis of organizational trends including review of reports and metrics from the organization human resource information system (HRIS) or talent management system.
  • Monitor and ensure the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; review and modify policies and practices to maintain compliance.
  • Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; apply this knowledge to communicate changes in policy, practice, and resources to upper management.
  • Develop and implement departmental budget.
  • Facilitate professional development, training, and certification activities for HR staff.

Education and Experience

  • Bachelor’s degree in human resources, Business Administration, or related field; Master’s degree preferred.
  • Ten years of human resource management experience.

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within two business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Step 3: Selection: You will receive a written offer, if selected, within 3 days of the interview.

Next Step

Email your resumé to vsingh@egain.com with the position title “Head of HR” in the email subject.