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Graduate Technical Trainee

We are leaders in cloud-based digital customer engagement solutions. Top-rated by Gartner and Forrester, our platform delivers unparalleled value and differentiated innovation. Designed for users and infused with AI, our rich apps are organized in three hubs: messaging hub, knowledge hub, and analytics hub. Working together, they help businesses connect, solve, and optimize customer interactions across all touch points.

If your work is your play, then talk to us.

POSITION: GRADUATE TECHNICAL TRAINEE

Location: Sunnyvale, CA

What we are looking for

Bright, hungry, and curious team players as part of our full-time Graduate Technical Trainee program, based out of eGain HQ in Sunnyvale, CA.

  • Digitally savvy
  • Technical tinkerer
  • Good communication
  • Good analytics
  • Good comprehension
  • Able to travel as needed

What we offer

Candidates will join our Graduate Technical Trainee program during which they’ll rotate through two to four main areas of the business, a few weeks at a time.

  • Technical support
  • Cloud operations
  • Professional services
  • Pre-sales

You will interact (under supervision) with our clients and you will have the chance to work in a variety of sectors (retail, fashion, financial services, telco, healthcare, government). The role is office-based but there may be requirements to travel in the future. You’ll be supported by targeted training, mentoring, and development opportunities through the program.

At the end of the 12-week program, you will get allocated to one of the groups you trained with (subject to your performance in the GTT program, your aptitude, and available positions).

How to apply

  • Submit your resumè in MS Word to vsingh@egain.com
  • We will conduct an online assessment followed by an interview for the short-listed candidates
  • If successful, you will receive a formal offer (subject to regulatory requirements and relevant checks) and can expect to join eGain in June 2021

Our GTT program will launch you in an exciting career at the intersection of technology, business, and consumers at eGain.