Global Technical Trainee

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on LinkedIn and Twitter, or browse our website.

eGain’s cloud-based customer engagement platform powers digital-first experiences for leading brands like LL Bean, Lands’ End, Comcast, and CVS. Built on deep, scalable technology in AI, Knowledge, and Analytics, eGain stands out as the most open, innovative, and comprehensive suite for omnichannel service at scale. We partner with Amazon, Apple, Facebook, Cisco, Salesforce, and Twilio to offer next-generation customer experience automation.


Location: Sunnyvale, CA

Experience: 0-2 years of experience in frontline sales or customer service

What we are looking for

eGain is looking for bright, hungry, and curious team players as part of our new six-month Global Technical Trainee program, based out of eGain HQ in Sunnyvale, CA.

  • Digitally savvy
  • Technical tinkerer
  • Good communication
  • Good analytics
  • Good comprehension
  • Able to travel to customer sites (as needed) and other eGain international locations (occasionally)

What we offer

Candidates will be joining our Global Technical Trainee program during which they’ll rotate through two to four main areas of the business, a few weeks at a time.

  • Technical support
  • Cloud operations
  • Professional services
  • Pre-sales

You will interact (under supervision) with our clients and you will have the chance to work in a variety of sectors (Retail, Fashion, Financial Services, Telco, Healthcare, Government).

The role is office-based but there may be requirements to travel to customer sites in the future, as well as opportunities to travel internationally.

You’ll be supported by targeted training, mentoring, and development opportunities through the program.

At the end of the six-month program, you choose one of the two to four groups you trained with (subject to your performance in the GTT program, your aptitude, and available positions) to join as a full-time technical member.

How to apply

  • Submit your resumè and cover letter in MS Word to msitania@egain.com
  • We will review applications and contact those individuals that we wish to take forward.
  • We will conduct an online assessment followed by an onsite interview for the short-listed candidates at eGain HQ in Sunnyvale, CA.
  • If successful, you will receive a formal offer in writing (subject to regulatory requirements and relevant checks) and can expect to join in December 2019.

Our GTT program will launch you in an exciting career at the intersection of technology, business and consumers at eGain.