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Engineer, Solution Success

We are leaders in cloud-based digital customer engagement solutions. Top-rated by Gartner and Forrester, our platform delivers unparalleled value and differentiated innovation. Designed for users and infused with AI, our rich apps are organized in three hubs: messaging hub, knowledge hub, and analytics hub. Working together, they help businesses connect, solve, and optimize customer interactions across all touchpoints.

If your work is your play, then talk to us.


POSITION: ENGINEER, SOLUTION SUCCESS

Location: Pune, India

Experience: 2 to 5 years

Responsibilities

  • Independently diagnose, troubleshoot, debug and resolve functional issues reported by customers
  • Work closely with Product Development, Professional Services, QA and Product Management to resolve assigned customer issues within the agreed SLA
  • Provide support to eGain product on J2EE platform
  • Willingness to work in Application support and production support environment
  • Should have the capability of debugging
  • Should have the ability to interact effectively with global customers and the team

Skills

  1. Application Servers: WildFly, Jetty, JBoss
  2. JDK: JDK 8, Open JDK11
  3. J2EE technologies: Java, JSP, JS, JMS, Servlets
  4. Scripts: JavaScript, Angular JS
  5. ActiveMQ, HornetQ
  6. MSSQL 2014, MSSQL 2016: Standard, Enterprise

Must-have qualifications and skills

  • 3 to 4 years of experience in technical support, preferably in product development companies
  • Knowledge of Java, JavaScript, JSP, Eclipse, NetBeans, Database is preferred
  • Experience in various software and/or troubleshooting techniques and tools
  • Strong customer orientation
  • Excellent oral and written communication skills

To apply

Send your resume and cover letter in MS Word to hiring@egain.com, and include the position in the subject line of the email.