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Customer Success Manager

We are leaders in cloud-based digital customer engagement solutions. Top-rated by Gartner and Forrester, our platform delivers unparalleled value and differentiated innovation. Designed for users and infused with AI, our rich apps are organized in three hubs: messaging hub, knowledge hub, and analytics hub. Working together, they help businesses connect, solve, and optimize customer interactions across all touch points.

If your work is your play, then talk to us.


POSITION: CUSTOMER SUCCESS MANAGER

Location: Remote (Chicago, Denver, or Atlanta-based preferred)

Experience: 5+ years in a customer-facing, consulting role

As an eGain Sr Customer Success Manager (CSM), you will be responsible for retaining and expanding existing customer accounts, all the while promoting adoption, customer advocacy, and high Customer Satisfaction. This hands-on position requires experience successfully establishing a “trusted advisor” role working both strategically and tactically with customer operational and executive teams. You must be proactive, possess excellent interpersonal and communication skills (written and spoken), have an attention to detail, excellent negotiation skills, and strong business acumen.

Responsibilities

  • Ensure retention and facilitate growth with a focus on CSAT, adoption, and advocacy
  • Provide accurate and proactive visibility into accounts
  • Visit customer to provide creative solutions to their needs and deepen customer engagement
  • Work closely with a diverse, cross functional teams throughout the customer lifecycle

Must have qualifications/skills

  • Bachelor’s degree with 5+ years of relevant, customer facing, professional experience working with technology and consulting
  • Strong empathy for customers and passion for revenue and growth
  • Ability to travel (30%)

To apply

Send your resume and cover letter in MS Word format to achille@egain.com and include the position in the subject line of the email.