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POSITION: CUSTOMER SUCCESS MANAGER
Location: Remote (Chicago, Denver, or Atlanta-based preferred)
Experience: 5+ years in a customer-facing, consulting role
As an eGain Sr Customer Success Manager (CSM), you will be responsible for retaining and expanding existing customer accounts, all the while promoting adoption, customer advocacy, and high Customer Satisfaction. This hands-on position requires experience successfully establishing a “trusted advisor” role working both strategically and tactically with customer operational and executive teams. You must be proactive, possess excellent interpersonal and communication skills (written and spoken), have an attention to detail, excellent negotiation skills, and strong business acumen.
- Ensure retention and facilitate growth with a focus on CSAT, adoption, and advocacy
- Provide accurate and proactive visibility into accounts
- Visit customer to provide creative solutions to their needs and deepen customer engagement
- Work closely with a diverse, cross functional teams throughout the customer lifecycle
Must have qualifications/skills
- Bachelor’s degree with 5+ years of relevant, customer facing, professional experience working with technology and consulting
- Strong empathy for customers and passion for revenue and growth
- Ability to travel (30%)
Send your resume and cover letter in MS Word format to email@example.com and include the position in the subject line of the email.