Cloud Security and Compliance Specialist


Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If for you work is fun, talk to us. We will not waste your time.


Location: Sunnyvale, CA

Experience: 10 years


  • Manage and execute eGain’s compliance programs for SOX, SOC, ISO, HIPAA, HITRUST, FedRAMP, PCI, GDPR, CCPA, and other data privacy regulations.
  • Review, develop, and maintain security policies and procedures for compliance.
  • Continuous monitoring of security infrastructure, incident management and response.
  • Review and influence the system and product architecture and provide information security-related recommendations for secure design and implementation.
  • Execute risk assessments and internal audits. Work with external auditors on regulatory and compliance program audits and assessments.
  • Work with internal teams, customers, and prospects worldwide on information security questionnaires, RFPs, and inquiries.

Education and Experience

  • 10+ years’ experience in an information security-related role.
  • 5+ years of experience conducting security control assessments or audits.
  • Bachelor’s degree in information systems, Information Technology, Computer Science (or professional experience working in Enterprise IT), or equivalent experience.
  • Professional security management certification such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), or other similar certification.
  • Experience with SIEM tools, methodologies, and best practices.
  • Experience with firewall, IPS/IDS tools, OWASP, FIM, DLP, Application Control, PAM (Privilege Access Management), vulnerability scanning tools and log analysis, and other infrastructure security tools.
  • Experience with risk management methodologies and frameworks.
  • Experience with and proven methods for managing the information security incident lifecycle, including incident response, mitigation, post-action reporting, and mapping a path forward.
  • Comfortable with ambiguity. Able to work efficiently with cross-functional teams and manage numerous projects simultaneously under deadline pressure with minimal guidance.
  • Strong analytical, communication (verbal and written), and project management skills.

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within two business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Step 3: Selection: You will receive a written offer, if selected, within 3 days of the interview.

Next Step

Email your resumé to achille@egain.com with the position title “Cloud Security and Compliance Specialist” in the email subject.