Cloud Network and Infrastructure Engineer

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world. To find out more about eGain, visit https://www.egain.com.


Location: Pune, India

Experience: 10 years

Job description

The eGain Cloud Infrastructure team is looking for a cloud network and infrastructure engineer. This role is a great opportunity for a seasoned infrastructure engineer or network engineer, who is passionate about traditional and virtual networking in a large distributed cloud focused environment, to utilize their knowledge of systems engineering and networking technologies.


  • Deploy, configure, maintain, and monitor eGain’s corporate and cloud network infrastructure
    • Firewalls, routers, NAT gateways, VPN, proxies, load balancers, and other boundary security devices
    • AWS VPC, VPC gateway, transit gateways, and ELB
    • Azure VNET, Security groups, and ExpressRoute
  • Deploy, configure, maintain, and monitor
    • Servers on Windows and Linux platforms
    • Hypervisor VM administration (Hyper-V and/or VMWare)
    • Infrastructure based on AWS and Microsoft Azure platforms
  • Optimize reliability, performance, supportability, and security of infrastructure
  • Identify and implement monitoring to ensure health, performance, and security of corporate and cloud infrastructure
  • Provide technical inputs in design and review of architecture, policies, and procedures to ensure security, reliability, availability, performance, and backup and disaster recovery of infrastructure
  • Create and document network architecture and design decisions
  • Automate routine tasks for deployment, configuration, and monitoring for all of the above
  • Work with 24/7 cross-geography team on network and infrastructure related tasks
  • Respond and communicate with internal teams, customers, and prospects worldwide on network and infrastructure configuration, troubleshooting, questions, and inquiries

Must-have qualifications

  • 6+ years as Infrastructure Engineer or Cloud Network Engineer, preferably for a cloud or SaaS company, with at least 2 years of experience in public cloud networking and infrastructure such as AWS and Azure
  • BS degree in Computer Science or related technical field, or equivalent industry experience
  • Strong knowledge of Internet routing protocols and techniques, such as TCP/IP, IPSec, NAT/ Firewall rules, and static and dynamic routing protocols (BGP, OSPF)
  • Deep understanding of cloud network technologies, network virtualization, VPN, and overlay architectures
  • Proficiency in network engineering and security around firewalls and VPNs
  • Strong knowledge of the general system and network troubleshooting tools (e.g., traceroute, telnet, Wireshark, netstat, VPC flow logs, NSG flow logs)
  • Experience with Microsoft Windows and Linux administration and scripting—PowerShell, Python, and Bash scripting
  • Comfortable with ambiguity; able to work efficiently with cross-functional teams across geographies and manage numerous projects simultaneously under deadline pressure with minimal guidance
  • Strong analytical, communication (verbal and written), and project management skills with attention to detail

Nice-to-have qualifications

  • Experience with virtualization environments, Hyper-V preferred
  • Administration of Active Directory, DNS, Group Policy, Host-based firewall software and patching OS & network devices, McAfee ePolicy Orchestrator, WSUS, etc.
  • Experience managing Barracuda, F5, and Netgate pfSense appliances
  • Experience on any of the monitoring tools, like Groundwork, Nagios, System Center, Tivoli, and others

To apply

Send your resume and cover letter in MS Word to adhal@egain.com, and include the position in the subject line of the email.