Cloud Engineer

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world. To find out more about eGain, visit https://www.egain.com.


Location: Pune, India

Experience: 6+ years in cloud/IT domain

The eGain Cloud Infrastructure team is the core group within eGain Cloud and is responsible for maintaining eGain’s cloud infrastructure, which includes systems, storage, as well as networks on platforms like AWS & Microsoft Azure. The team works on full stack infrastructure deployment, automation, configuration, and management, gets to play with the latest and greatest technologies / services in AWS and Azure, and a free hand at scripting the routine tasks to automate them. The fast paced, collaborative, and agile work environment offers endless scope for learning and showcasing your talent.


  • Design, deploy, maintain, automate & troubleshoot virtual/physical servers and storage systems, firewalls, and Load Balancers in our hybrid cloud environment (AWS and Azure)
  • Automate regular infrastructure operations in our cloud environment
    • Development and scripting to automate routine tasks and deployments rather than manual configuration
  • Maintain customer-facing, mission-critical 24/7 production systems working with a worldwide team — patching vulnerabilities, backup/restore operations, maintain disaster recovery procedures
  • Provide on-call support for server, storage, and virtual infrastructure
  • Adopt new cloud features to improve existing capabilities as well as for new capabilities
  • Follow mandated processes and adhere to organization security policies and guidelines

Must-have qualifications and skills

  • Expert level proficiency in scripting (PowerShell, Python, Bash, Ruby)
  • 3+ years of experience in automation and development
  • Configuration management experience (Chef, Ansible, Terraform)
  • Intermediate to expert level knowledge in maintaining Linux and Windows operating systems
  • 3+ years working on cloud infrastructure in AWS
  • Comfortable with ambiguity; able to work efficiently with cross-functional teams across geography and manage numerous projects simultaneously under deadline pressure with minimal guidance
  • Strong analytical, communication (verbal and written), and project management skills with attention to detail

Nice-to-have qualifications and skills

  • Networking background, experience in working with IPsec VPNs, AWS and Azure Network Security Groups, TCP/IP stack, VPN, and static and dynamic routing protocols (BGP, OSPF)
  • Experience working with API Gateways, WAF, and serverless framework (AWS Lambda)
  • Experience working with Docker and/or Kubernetes
  • Proficiency with Hyper-V virtualization in a large environment

To apply

Send your resume and cover letter in MS Word, to adhal@egain.com, and include the position in the subject line of the email.