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Cloud Engineer

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Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.


POSITION: CLOUD ENGINEER

Location: Pune, India

Experience: 4+ years in the cloud domain

Job Summary

eGain Cloud infrastructure team is the core group for eGain Cloud and is responsible for maintaining the entire eGain Cloud Infrastructure, which includes systems, storage, as well as networks on platforms like AWS & Microsoft Azure. The team works on full-stack infrastructure deployment, automation, configuration, and management gets to play with the latest and greatest technologies/services in AWS and Azure and gets hands dirty with scripting the routine tasks to automate them. The fast-paced, collaborative, and agile work environment offers endless scope for learning and showcasing your talent 

Duties/Responsibilities

  • Design, deploy, maintain, automate & troubleshoot virtual servers/instances using Windows and Linux OS,  and storage systems, firewalls, Load Balancers, and various AWS and Azure services  in our hybrid cloud environment 
  • Automate regular infrastructure operations  
  • Maintain customer-facing, mission-critical 24/7 production systems – patching vulnerabilities, backup/restore operations, maintaining disaster recovery procedures, and more. 
  • Provide On-Call support for virtual infrastructure, working with ‘tech support’ and ‘engineering teams’. 

Education and Experience

  • 3+ years working on cloud infrastructure in AWS. 
  • Proficiencies in working with AWS and Azure services like EC2, VPC, API gateway, Lambda functions, Secrets, Azure AD B2C, and Cognitive Services.  
  • Intermediate to expert-level knowledge in maintaining Windows and Linux operating systems  
  • Working-level knowledge in scripting (Any of PowerShell, Python, Bash, Ruby)  
  • Configuration management experience (Chef, Ansible, Terraform)  
  • Networking background, experience in working with, AWS and Azure Network Security Groups, TCP/IP stack, and routing. 
  • Comfortable with ambiguity. Able to work efficiently with cross-functional teams across geography and manage numerous projects simultaneously under deadline pressure with minimal guidance.  
  • Strong analytical, communication (verbal and written), and project management skills with attention to detail 

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Step 3: Selection: You will receive a written offer, if selected, within 3 days of the interview.

Next Step

Email your resumé to pgholap@egain.com with the position title “Cloud Engineer” in the email subject.

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