Associate Project Manager, Cloud Operations


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Location: Pune, India

Experience: 5 to 7 years

Job Summary

Cloud Operations Associate Project Manager will be responsible for creating, managing, and improving the internal processes, workflows, and documentation for our Cloud Operations and Infrastructure teams. The ideal candidate possesses a unique blend of technical, project management, and communication skills.


  • The primary responsibility is to interface with an OEM Partner and ensure that the partners’ needs are managed, and a relationship is maintained in good status. Achievement of this collective OEM interface requires working with all stakeholders including attending and participating in frequent partner meetings
  • A key component of this work is to closely track the progress of development and QA activities to provide clear visibility of current status and future internal risk
  • Help to develop concise Release Management and Project Management processes and best practices. Convey the importance of these practices to the teams thus getting buy-in from stakeholder
  • A secondary but important responsibility is to manage and drive eGain centric products and to provide coverage to other Project Managers as needed
  • Requires some travel as needed to have direct face to face interactions with the OEMs as well as cross geography team

Education and Experience

  • Bachelor’s / master’s degree in engineering or computer sciences
  • Formal project management training and certification such as PMP or Prince2 practitioner will be an added advantage
  • At least 2-3 years of work experience in project management or similar role and/or have an overall Cloud Operations related work experience of 4-6 years
  • Experienced in working with Remote Globally Dispersed Teams
  • Track record in customer relationship across different geographies
  • Familiarity with technical aspects of web applications and some hands-on experience in Java/J2EE or related web technologies will be preferred
  • Experienced in working end to end in the entire Software Development Life Cycle
  • Experienced in overseeing the implementation and integration of Client-Server solutions in customer environments

Our Hiring Process is “Easy with eGain”

Step 1: Online test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Step 3: Selection: You will receive a written offer, if selected, within 3 days of the interview.

Next Step

Email your resumé to adhal@egain.com with the position title “Associate Project Manager, Cloud Operations” in the email subject.

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