Associate Marketing Operations

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Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.


POSITION:  ASSOCIATE MARKETING OPERATIONS

Location: Pune, IN
Experience: 0 – 1 Years

Job Summary

We are seeking an Associate Marketing Operations professional with a strong analytical background and a passion for optimizing marketing processes. If you have a knack for data analysis, CRM management, and cross-functional collaboration, we want to hear from you.

Duties/Responsibilities

  • CRM Management:
    • Optimize CRM systems and maintain data accuracy.
    • Create custom reports and dashboards.
    • Regular data cleaning and maintenance.
  • Data Analysis & Reporting:
    • Generate insights from marketing data.
    • Build dashboards and reports using Power BI, Tableau, and Google Looker Studio.
    • Provide actionable insights.
  • Cross-Functional Collaboration:
    • Translate business needs into marketing strategies.
    • Assist in testing and implementing tools.
    • Document requirements for new initiatives.
  • Project Management:
    • Lead and support marketing projects.
    • Manage ETL processes.
    • Provide technical support for campaigns.
  • Continuous Improvement:
    • Implement process improvements.
    • Stay updated on industry trends.
    • Promote new tools and technologies.

Education and Experience

  • Bachelor’s degree (any field).
    • MBA/data/business analytics preferred.
  • Technical Skills:
    • Proficient in Salesforce CRM.
    • Skilled in Power BI, Tableau, and Google Data Studio.
    • Proficient in Office 365 and Google Workspace.
  • Core Skills:
    • Strong business acumen and data analysis.
    • Excellent reporting and dashboarding.
    • Competent in requirements gathering and documentation.
  • Experience:
    • Experience as a Consultant or Data/Business Analyst Intern.
    • Proven efficiency improvements through data strategies.
    • Experienced in ETL processes and data cleaning.

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Next Step

Email your resumé to [email protected] with the position title “Associate Marketing Operations” in the email subject.

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