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Webinar | CX and CRM Megatrends to Watch and Leverage in 2019

Despite commitments of companies to improving customer experience (CX)—one has to just look at annual reports—CX has been stuck in a sorry state for three years in a row. According to the Forrester CX Index, no single company offered “excellent” customer service in 2017 and 2018, and companies offering “good” customer service declined from 17% in 2016 to 15% in 2018. This presents a challenge as well as an opportunity. Companies that understand the latest CX and CRM megatrends can plan for and ride them for success in 2019. Want to know more? Register for our upcoming webinar with CRM magazine!

 

  • Date: January 23, 2019
  • Time: 11 am Pacific Time

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