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To say that there has been a lot of hype around AI is an understatement. If AI is a red-hot topic, AI and knowledge management for customer support is white hot! However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to an industry study. Barriers to adoption include identifying use cases, getting and sustaining funding, formulating a strategy, and lack of staff skills.
Want to know how to overcome these impediments and succeed with AI in 2019? Register for the upcoming webinar “Beyond the Hype: Customer Support AI That Works.” You will learn top trends, proven use cases, best practices, and real-world, at-scale success stories for customer support AI.
Date: February 14, 2019
Time: 9:30 a.m. Pacific
Enhance customer experience, acquisition, and retention. Increase self-service adoption. Improve contact center agent productivity. Increase revenue through upsell and cross-sell at the point of service. Ensure compliance and security in customer interactions. Reduce unwarranted field visits, product returns, and associated costs. Build customer loyalty through brand-aligned customer service.
Serve knowledge everywhere! Use the same knowledge base, and a range of access methods (search, browse, guided help, chatbot), for social, mobile, web, and contact center use.
One size doesn't fit all in web self-service! The same approach to self-service will not work for every type of customer, every type of inquiry, or every stage of the customer life cycle. eGain SelfService enables organizations to provide distinctive, productive, and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service effectiveness and adoption, while allowing seamless, context-aware escalations to live customer service or sales agents.
Are you looking for efficient ways of providing better experiences to your website visitors? Studies show that chat and cobrowsing are the most effective channels for engaging, selling to, and serving online customers. Reach out to customers, proactively or reactively, right when they need help and avoid abandoned shopping carts and half-filled forms. Offer distinctive mobile customer service.
The business benefits of Artificial Intelligence in customer engagement are real and game-changing. eGain uses AI technology-enabled reasoning capability to guide customers, contact center advisors, and field experts to the right answers, diagnosis, and process. This capability improves first contact resolution, customer satisfaction, agent confidence and productivity, and reduces truck rolls saving millions for the business.