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SLaaS edition |
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eGain® SLaaS™
"Solution-as-a-Service
(SLaaS) is a unique combination
of value-based pricing with hosted
software and bundled services
on tap. SLaaS has the potential
to transform enterprise software
adoption in a tough economic climate."
- Johan Jacobs, Research Director,
Gartner
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A breakthrough in the delivery of software
and related services, SLaaS makes it easy
for companies to acquire and adopt customer
service software. This new eGain offering
is designed to take the risk out of mission-critical
customer interaction software deployments
and prove value quickly.
SLaaS takes SaaS to the next level. In addition
to proven SaaS benefits, SLaaS offers the
flexibility of no long-term contract or minimum
monthly payment. It also includes the added
benefit of a best-practice solution implementation
at no charge. eGain SLaaS eliminates five
key barriers to acquisition and adoption of
enterprise software:
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Upfront
investment |
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Future
lock-in |
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Risk
of failure |
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Protracted
time-to-value |
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Pay
for non-use |
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eGain® Service™, SLaaS Edition
Unprecedented choice of interaction
channels
With eGain Service, SLaaS Edition, organizations
get to choose from the industry's most comprehensive
set of customer interaction options: email,
chat, phone, and self-service modes that include
chatbot, dynamic and contextual FAQs, search,
browse, guided help. Moreover, organizations
get seamless escalation between the channels
they choose to deploy.
No-fuss, rapid, best-practice deployments
The SLaaS edition of eGain Service offers
standard deployments derived from years of
co-innovation with leading companies worldwide.
As part of this service, eGain will do the
following:
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Host the
eGain Service software |
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Design, implement,
and manage: |
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Processes related
to content and customer interactions. |
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Interaction options. |
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A common knowledge
base for all channels, with 50
articles (or guided help Q&A) |
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Provide usage
reports. |
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