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Knowledge Management and Artificial Intelligence: Rx for better CX and AX

The Prescription for Healthier Customer Experiences

Rx for CX, AX: 1 dose of KM, AI booster

Two surveys later, we now know that the customer service pain points plaguing consumers and agents are two sides of the same coin. Both face similar problems of ineffective self-service, inconsistent answers, and lack of knowledge.

But every challenge is an opportunity, and many global leaders have learned to turn the Knowledge + AI combination to their advantage.

You can do the same.

So what does the prescription for happy customer experiences and improved agent experiences say?

 

Rx: 1 dose of KM, AI booster