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Web surveys
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eGain
Survey helps contact centers, ecommerce sites,
and customer portals connect with their customers
in a vital and immediate way by eliciting
feedback at various points of contact. It
enables them to measure and improve the quality
of service across all interaction channels,
thereby maximizing customer retention.
eGain Survey improves customer retention by
helping gauge customer satisfaction in real
time. Most of all, it gives businesses the
ability to effectively interact with and listen
to their most valuable customers. The entire
process is automated with the help of the
eGain Workflow Engine, which presents a feedback
form to the customer and then processes the
response based on predefined workflows
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Connect with
your most valuable customers. |
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Fine-tune
service operations and improve service
quality. |
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Increase customer
satisfaction and maximize customer retention. |
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The eGain Customer Interaction Hub Advantage
Investing in any eGain Service product means acquiring
the industry’s leading
platform for multichannel customer interaction hubs.
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