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Web Customer Experience

In today’s hypercompetitive business environment, customer interactions are the new battleground. As customers increasingly use the web to interact with the business, delivering unique and memorable web customer experiences has become an imperative and an opportunity. Leveraging innovative tools to engage, acquire, and service customers, while aligning the customer service experience with the brand, helps businesses win in the market. Leading companies have started to transform their traditional web customer service operations into customer engagement hubs (CEH) that effectively and efficiently enable dramatically improved customer experience.

eGain offers the broadest range of innovative, easy-to-deploy web customer experience solutions to deliver memorable experiences to website visitors as they use the Web for research, purchase, or support.

The offer includes best-in-class applications for multimodal web self-service through virtual assistant, dynamic FAQs, browse, search, and artificial intelligence-enabled guided help, and agent-assisted customer service applications including chat, click-to-call, and fail-safe web collaboration. It also includes eGain Interaction Widgets™ that deliver truly differentiated experiences by allowing businesses to provide contextual access to the knowledge base and customer’s account from various parts of the website as well as mobile interfaces.

A customer engagement hub powered by eGain Web Customer Experience software enables businesses to set up:

  • Brand-aligned self-service that can easily be adapted to fit any website look and feel.
  • Intelligent, context-aware escalation to agent-assisted service.
  • Tools to engage, acquire, serve and grow business with customer:

Completely modular, the apps for web customer experience can be deployed one at a time, or all together.