| |
|
 |
Offer customers
even more choice of interaction channel. |
| |
 |
Track
and resolve queries through the
SMS channel. |
|
|
|
|
Effective,
efficient, and consistent resolution
of customer inquiries. |
| |
|
Agents
can quickly find real-time customer
information and answers to questions
in existing data and content repositories. |
|
|
|
|
Complete,
"hub" view of all interactions
as an integral part of eGain Service
suite. |
| |
|
With
other products in the suite, it
enables tracking that is unified
with other interaction channels
for better customer experience
and internal efficiencies. |
|
Integrates
with existing data and content
assets out of the box through
eGain Data Adapter™ and eGain
Content Adapter™. |
|
|
|
