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"It
(eGain) continues to be the vendor with
the most complete e-service offering
on the market."
- Gartner Magic
Quadrant for E-Service
Suites 2009
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Product suite
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eGain
Service™, an innovative and complete
suite of customer service and contact center
software, helps organizations transform their
traditional call centers into multichannel
customer interaction hubs. These hubs enable
dramatically improved customer experience,
unified multichannel customer service, end-to-end
service process efficiencies, and enhanced
contact center performance.
| Trusted by
some of the world's most innovative
companies, eGain Service can enable
all kinds of customer interaction initiatives.
Our customers use it to: |
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Provide agents
with knowledge-based productivity tools |
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Web-enable
call centers by adding web-based interaction
channels |
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Improve or
add to existing eService capabilities |
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Link contact
centers with back-office fulfillment
systems |
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Set up a next-generation
customer interaction hub from scratch |
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