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Service suite
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eGain Service Suite, an innovative and complete
suite of customer service and contact center
software, helps organizations transform their
traditional call centers into multichannel
customer interaction hubs. These hubs enable
dramatically improved customer experience,
unified multichannel customer service, end-to-end
service process efficiencies, and enhanced
contact center performance.
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Trusted by
some of the world’s most innovative
companies, eGain Service Suite can enable all kinds
of customer interaction initiatives.
Our customers use it to:
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Provide agents
with knowledge-based productivity tools |
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Web-enable
call centers by adding web-based interaction
channels |
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Improve or
add to existing eService capabilities |
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Link contact
centers with back-office fulfillment
systems |
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Set up a next-generation
customer interaction hub from scratch |
The hub advantage
As an integral part of eGain’s Customer Interaction Hub solution, eGain Service Suite works seamlessly with eGain Interactive Sales Suite to ensure consistent customer experience at all touchpoints. All products share a 360-degree view of the customer and common knowledge
Flexible deployment optionseGain Service Suite can be deployed in the cloud or on-site with the freedom to move from one option to another, if needed.

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