Service suite

eGain Service Suite, an innovative and complete suite of customer service and contact center software, helps organizations transform their traditional call centers into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

eGain Service Suite contains:
	Integrated, best-in-class products for social experience management, web self-service, phone self-service, assisted service, knowledge management, and process automation

	A 100% web-architected CIH platform

	Adapters for integrating with leading call center, business, content, and email systems

Related best practice white papers

Contact Center and Web Customer Experience Megatrends and Next Practices: 2011 Update

Combining Service Excellence with Profitability: The New Contact Center Best Practices

Trusted by some of the world’s most innovative companies, eGain Service Suite can enable all kinds of customer interaction initiatives. Our customers use it to:


	Provide agents with knowledge-based productivity tools
	Web-enable call centers by adding web-based interaction channels
	Improve or add to existing eService capabilities
	Link contact centers with back-office fulfillment systems
	Set up a next-generation customer interaction hub from scratch

The hub advantage

As an integral part of eGain’s Customer Interaction Hub solution, eGain Service Suite works seamlessly with eGain Interactive Sales Suite to ensure consistent customer experience at all touchpoints. All products share a 360-degree view of the customer and common knowledge