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"eGain
has demonstrated to the editors of Customer
Inter@ction Solutions that their
products and services have substantially
improved the processes of their clients'
businesses by streamlining and facilitating
the flow of information needed for companies
to retain their most precious asset:
their customers."
- Nadji Tehrani
Chairman
of TMC and founder of Customer Inter@ction
Solutions®
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Guided help
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Customer
service agents simply enter queries as the
customer describes them. eGain Guided Help™,
powered by the powerful eGain Inference®
Reasoning Engine, uses patented search
technology coupled with natural language and
advanced linguistic processing to search your
knowledge base, suggest additional questions,
and recommend solutions. It enables to interact
with customers through a natural dialog while
the system quickly looks for and guides them
to the correct answer. It also works with
eGain Content Adapter™, providing
agents with intuitive access to unstructured
information in external content repositories.
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eGain Guided
Help enables you to accelerate training
cycles and bring customer service agents
quickly up to speed. That's a significant
benefit if your contact center has a
fair amount of turnover or uses temporary
or seasonal workers. |
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eGain Guided
Help increases first call resolution,
decreases call escalation rates and
lets you handle more calls faster with
fewer customer service agents. Best
of all, reducing costs won't come at
the expense of quality service. |
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eGain has
integrated eGain Guided Help with leading
call tracking vendors—enhancing
your investment in call management systems. |
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