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Knowledge Management Best Practices

VIDEOS: BENEFITS OF KNOWLEDGE MANAGEMENT


The Two Companies: An eGain Knowledge Cloud Tale


KNOWLEDGE-ENABLED SUCCESS STORIES

Barclays Bell Aliant

Barclays PLC trusts eGain

When you provide core financial services to 60,000 corporate customers around the globe, your eService platform had better be capable of delivering superior, speedy, and reliable assistance. That’s why Barclays PLC turned to eGain when it needed help managing an expanding customer service load within its Business Banking division. Read more…

Bell Aliant trusts eGain

Telecom giant seeks to maintain market leadership through superior customer service. “eGain Knowledge has proved to be the single largest contributor to the operational efficiency that we have achieved in our contact centers.” Read more…

Global Imaging Giant Picks eGain Customer Engagement Hub to Sharpen Its Focus on Sales and Service

The company’s service center’s goal was to provide a “one stop answer shop” for both consumers and professional users of its high-end digital imaging products. They say, “eGain tried harder. We had a strong commitment from their CEO, who helped ensure the alignment of business groups to achieve the vision of a “one stop answer shop.” Read more…


BEST PRACTICES: KNOWLEDGE MANAGEMENT FOR CUSTOMER SERVICE

Knowledge for customer service