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eGain 10
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Powering marketing, sales, and service customer interaction hubs
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10 contains: |
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eGain Interactive Sales Suite to transform B2C websites into interactive shopping destinations |
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eGain Service Suite to transform traditional call centers into multichannel customer interaction hubs |
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A 100% web-architected CIH platform, providing a common processes, view of the customer, knowledge, and analytics |
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Adapters for integrating with leading call center, business, content, and email systems |
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Trusted by some of the world’s most innovative companies, eGain 10 can enable all kinds of customer interaction initiatives. Our customers use it to: |
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Offer interactive assistance on websites |
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Provide agents with knowledge-based productivity tools |
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Web-enable call centers by adding web-based interaction channels |
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Improve or add to existing eService capabilities |
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Link contact centers with back-office fulfillment systems |
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Set up a next-generation customer interaction hub from scratch |
We recommend a phased approach for setting up customer interaction hubs: |
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Plan your
hub. |
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Start building at the core—break down silos, set up common infrastructure, and make sure it integrates with your existing call center, business, and content systems. |
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Then set up interaction channels one at a time or all together. |
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