eGain Solve™ suite is the industry’s leading multichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, it helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. eGain’s cloud-based customer engagement hub (CEH) will enable you to sell smarter, serve better, and know more. The CEH consists of modular, best-of-breed applications, built on a one-of-a-kind customer engagement hub platform, eGain OpenCEH™ Platform. The apps combine 360-degree customer context, intelligent process guidance, and actionable knowledge to foster deep customer engagement and enhance every interaction. Moreover, the web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.
Graphical workflows to easily route and track tasks Powerful service resolution capability to help agents resolve complex issues quickly Knowledge base, interaction records, users and user groups, reports, dashboards, and real-time monitors shared by products Custom-created activities and fields to match the needs of any business Pre-built adapters for easy access to information in external data and content sources and email systems Specialized consoles for agents, social media managers, supervisors, managers, business analysts, knowledge authors, and administrators
Woo, wow, and keep customers by making it easy for them to do business with you Establish and extend competitive advantage by offering better customer experiences Dramatically reduce interaction costs and increase sales Deploy new interaction channels at very little cost Maximize contact center productivity, service consistency, business process efficiencies, and self-service adoption