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Communities
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In this age of the vocal customer,
there could be no better advocate
for your business than a happy and
engaged customer. One of the most
rewarding and cost-effective ways
of forging strong bonds with your
customers is to create an active community
of interest for them.
eGain® Community™ is a one-of-a-kind
product for creating and managing
customer forums, harvesting community
knowledge, and for single-sourced
knowledge publishing across traditional
and community channels. It enables
you to set up customer forums to start
and grow conversations among customers.
Not only are you able to sustain an
active dialogue with your customer
community, you can also easily tap
into this source of collective wisdom
and insight to improve your support
knowledge base and build better products.
It’s a win-win for your customers
and you!
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Related
products |
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Related news and
best practices |
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How can eGain Community help you?
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It enables the community
management process end to end (Seed,
Moderate, Harvest, Publish, Federate,
and Measure), while integrating the
community or support forum with traditional
interaction channels for a unified CIH
strategy. |
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Agents have a 360Plus™
community-blended multichannel view
of customer interactions for rapid resolution. |
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Community managers can
create forums, seed them with trusted
and useful content, promote its use,
and moderate discussions on an ongoing
basis. |
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Forum posts are federated and included
in knowledge base searches, and useful
posts are harvested for inclusion in
knowledge bases, maintained by the business. |
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