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Cobrowse
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eGain
Cobrowse™ enables your agents to
provide high-value, live collaboration options
to online customers and prospects. It gives
your company the ability to deliver real-time
assistance and convert site visitors into
profitable, long-term customers. eGain Cobrowse
has one of the most innovative and advanced
cobrowsing capabilities in the industry. Designed
to provide non-restrictive customer service
when cobrowsing on complex websites, it has
an advanced proxy co-navigation server that
overcomes severe restrictions that URL-pushing
products frequently encounter, such as double
posting, frame breaking, cookie synchronization,
etc.
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Enables the
agent and the customer to fill out forms
together, field by field, even highlighting
specific areas of a form or web page
for additional clarity. |
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Allows business
rules to be created for specific web
pages. For example, a business rule
can be written to restrict agents from
submitting forms or viewing sensitive
information in certain form fields. |
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Can be set
up to allow cobrowsing sessions only
in specific sections of the website. |
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Allows phone
agents to provide richer experience
by conducting a cobrowse session. |
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