eGain
Cobrowse™ enables your agents to
provide high-value, live collaboration options
to online customers and prospects. It gives
your company the ability to deliver real-time
assistance and convert site visitors into
profitable, long-term customers. Designed
to provide smooth cobrowsing experiences even on complex websites, eGain Cobrowse
has the industry’s most advanced
cobrowsing capabilities based on patent-pending new technology.
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Allows
phone and chat agents to provide a richer, multimedia
experience by conducting a simultaneous cobrowse
session. |
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Enables
the agent and the customer to
fill out forms together, field
by field, even highlighting specific
areas of a form or web page for
additional clarity. |
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Allows
business rules to be created for
specific web pages. For example,
a business rule can be written
to restrict agents from submitting
forms or viewing sensitive information
in certain form fields. |
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Can be set up to
allow cobrowsing sessions only
in specific sections of the website. |
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