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Partner locater
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If you would like to become
an eGain partner, send
us an email.
Locate partners in your region:
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Worldwide |
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Amdocs, www.amdocs.com
Amdocs is the market leader in customer
experience systems innovation, enabling
world-leading service providers to deliver
an integrated, innovative and intentional
customer experience(TM) at every point
of service. Amdocs provides solutions
that deliver customer experience excellence,
combining the software, service and
expertise to help its customers execute
their strategies and achieve service,
operational and financial excellence.
A global company with revenue of $2.84
billion in fiscal 2007, Amdocs has more
than 16,000 employees and serves customers
in more than 50 countries around the
world.
Aspect, www.aspect.com
Aspect Software, Inc. founded the contact
center industry and is now the world's
largest company focused solely on unified
communications for the contact center.
Our all-in-one, IT-ready solutions help
two-thirds of the FORTUNE Global 100
and a variety of small and medium enterprises
to communications-enable their customer
service, collections and sales &
telemarketing business processes.
BMC, www.bmc.com
BMC Software is a leading global provider
of enterprise management solutions that
empower companies to automate their
IT and prove its business value. Delivering
Business Service Management and Service
Automation, BMC solutions span enterprise
systems, applications, databases and
service management. For the four fiscal
quarters, ended December 31, 2007, BMC
revenue was approximately $1.7 billion.
Calence, www.calence.com
As one of the largest pure-play network
solutions providers in the U.S., Calence,
LLC helps organizations plan, build,
provision and operate their network,
security and unified communications
infrastructures. Calence works with
many of the world's most prominent organizations
to leverage network technologies to
reduce costs, improve operations and
increase productivity. Serving the Enterprise,
Commercial, Education (K-12 and Higher
Ed) and the Public Sector markets, Calence's
areas of specialty include Unified Communications,
Network Security, Network Strategy and
Infrastructure, and Management Services/Outsourcing.
Headquartered in Tempe, Ariz., Calence
operates in more than 20 markets throughout
the United States. Calence is a Cisco
Gold Partner and is Unified Communications
Specialized (VoIP), Security Specialized,
Wireless Specialized and a Cisco Advanced
Technology Partner for Contact Center
Enterprise, TelePresence, Wireless Mesh,
Rich Media Communications and 3200-Mobile
Access Router. Its professionals have
over 455 Cisco certifications and use
a proprietary methodology to consistently
deliver the highest levels of customer
satisfaction. In 2006, Calence received
the prestigious Cisco Global Partner
of the Year—US/Canada award for
2005.
Cisco Systems, www.cisco.com
Cisco (NASDAQ: CSCO) is the worldwide
leader in networking that transforms
how people connect, communicate and
collaborate. Information about Cisco
can be found at www.cisco.com for ongoing
news, please go to http://newsroom.cisco.com.
Dimension Data, www.dimensiondata.com
Dimension Data plc (LSE:DDT), a global
managed services provider, helps clients
plan, build, support, and manage their
IT infrastructures. Dimension Data applies
its expertise in networking, security,
operating environments, storage, and
contact centre technologies and its
unique skills in consulting, integration
and managed services to create customized
client solutions. Our deep understanding
of the managed services market, backed
by over two decades’ experience,
enables us to deliver services that
enable our clients to improve efficiencies
and enhance their competitiveness.
EMC, www.emc.com
EMC Corporation (NYSE: EMC) is the world's
leading developer and provider of information
infrastructure technology and solutions
that enable organizations of all sizes
to transform the way they compete and
create value from their information.
Information about EMC's products and
services can be found at www.EMC.com.
Genpact, www.genpact.com
Genpact manages business processes for
companies around the world. The company
combines process expertise, information
technology and analytical capabilities
with operational insight and experience
in diverse industries to provide a wide
range of services using its global delivery
platform. Genpact helps companies improve
the ways in which they do business by
applying Six Sigma and Lean principles
plus technology to continuously improve
their business processes.
Genpact operates service delivery centers
in India, China, Hungary, Mexico, the
Philippines, the Netherlands, Romania,
Spain and the United States.
HP, www.hp.com
HP focuses on simplifying technology
experiences for all of its customers-from
individual consumers to the largest
businesses. With a portfolio that spans
printing, personal computing, software,
services, and IT infrastructure, HP
is among the world's largest IT companies,
with revenue totaling $104.3 billion
for the four fiscal quarters ended Oct.
31, 2007. More information about HP
(NYSE: HPQ) is available at http://www.hp.com.
IBM, www.ibm.com
International Business Machines Corporation
(NYSE: IBM) is aligned around a single,
focused business model: innovation.
IBM takes its breadth and depth of insight
on issues, processes and operations
across a variety of industries, and
invents and applies technology to help
solve its clients' most intractable
business and competitive problems. Although
we remain committed, as ever, to lead
the development of state-of-the-art
technologies, and the products and service
offerings built around them, we measure
ourselves today by how well we help
clients solve their biggest and most
pressing problems.
Infosys, www.infosys.com
Infosys Technologies Ltd. (NASDAQ: INFY)
was started in 1981 by seven people
with US$ 250. Today, it is a global
leader in the "next generation"
of IT and consulting with revenues of
over US$ 3 billion. Infosys defines,
designs, and delivers technology-enabled
business solutions that help Global
2000 companies win in a Flat World.
Infosys also provides a complete range
of services by leveraging our domain
and business expertise and strategic
alliances with leading technology providers.
Infosys' service offerings span business
and technology consulting, application
services, systems integration, product
engineering, custom software development,
maintenance, re-engineering, independent
testing and validation services, IT
infrastructure services and business
process outsourcing. Infosys pioneered
the Global Delivery Model (GDM), which
emerged as a disruptive force in the
industry leading to the rise of offshore
outsourcing. The GDM is based on the
principle of taking work to the location
where the best talent is available,
where it makes the best economic sense,
with the least amount of acceptable
risk.
Infosys has a global footprint with
offices in 23 countries and development
centers in India, China, Australia,
the UK, Canada and Japan. Infosys has
over 80,500 employees covering 66 nationalities.
Spanlink, www.spanlink.com
Spanlink Communications is a leading
provider of unified communications and
customer interaction solutions leveraging
Cisco’s technology. With nearly
20 years experience and nearly 1,500
sites deployed, Spanlink helps companies
exploit the benefits of virtual unified
communications networks for business
transformation. Spanlink applies expert
consulting, deployment, integration
and managed services to tailor each
customer’s solution and support
plan to its business needs for transformational
business improvements in productivity,
efficiency and customer satisfaction.
Spanlink is a Master certified Cisco
partner serving mid-size businesses
and large enterprises.
Tata Consultancy Services, www.tcs.com
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Tata Consultancy
Services is an IT services, business
solutions and outsourcing organisation
that delivers real results to
global businesses, ensuring a
level of certainty no other firm
can match. |
TCS offers a consulting-led, integrated
portfolio of IT and IT-enabled services
delivered through its unique Global
Network Delivery Model, recognised as
the benchmark of excellence in software
development. A part of the Tata Group,
India’s largest industrial conglomerate,
TCS has over 116,000 of the world's
best trained IT consultants in 50 countries.
The company generated consolidated revenues
of US $5.7 billion for fiscal year ended
31 March 2008 and is listed on the National
Stock Exchange and Bombay Stock Exchange
in India
Wipro, www.wipro.com
Wipro Technologies, a division of Wipro
Limited (NYSE:WIT), is the first PCMM
Level 5 and SEI CMM Level 5 certified
IT Services organization globally. Wipro
Technologies was recently assessed at
Level 5 for CMMI V 1.2 across offshore
and onsite development centers. Wipro
is one of the largest product engineering
and support service providers worldwide.
Wipro provides comprehensive research
and development services, IT solutions
and services, including systems integration,
Information Systems outsourcing, package
implementation, software application
development and maintenance services
to corporations globally.In the Indian
market, Wipro is a leader in providing
IT solutions and services for the corporate
segment in India offering system integration,
network integration, software solutions
and IT services. Wipro also has a profitable
presence in niche market segments of
consumer products and lighting. In the
Asia Pacific and Middle East markets,
Wipro provides IT solutions and services
for global corporations. Wipro's ADS’
are listed on the New York Stock Exchange,
and its equity shares are listed in
India on the Stock Exchange - Mumbai,
and the National Stock Exchange.
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Pan-EMEA |
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Capgemini, www.capgemini.com
Capgemini is one of the world leaders
in management consulting and IT services,
dedicated to helping its client companies
to develop and transform their organizations
at every step of the value chain. Early
2002, the organization employed more
than 56,500 people throughout Europe,
North America and the Asia-Pacific region
and the Group reported 2001 revenues
of 8.4 billion Euros. The Group offers
its local and international clients,
in more than 30 countries, services
in management and technology consulting;
systems transformation; systems management
(outsourcing) and local professional
services.
eLoyalty, www.eloyalty.com
eLoyalty is a leading management consulting,
systems integration, and managed services
company focused on optimizing customer
interactions. With professionals in
offices throughout Europe and North
America, eLoyalty's broad range of enterprise
Customer Relationship Management (CRM)-related
services and solutions include creating
customer strategies; defining technical
architectures; selecting, implementing,
and integrating best-of-breed CRM software
applications; and providing ongoing
support for multivendor systems. The
combination of eLoyalty's methodologies
and technical expertise enables eLoyalty
to deliver the tangible economic benefits
of customer loyalty for its Global 2000
clients. For more information about
eLoyalty, visit www.eloyalty.com or
call +44 (0)870 735 9526.
LogicaCMG,
LogicaCMG is a global solutions company,
providing management and IT consultancy,
systems integration, and outsourcing
services. With additional expertise
in wireless technology, the company
supports clients across diverse markets
including telecoms, financial services,
energy and utilities, industry, distribution
and transport and the public sector.
Formed in December 2002 through the
merger of Logica and CMG the company
has offices in 34 countries and over
30 years of experience in the IT services
arena. LogicaCMG is the number two European
quoted IT services company and is listed
on both the London and Amsterdam stock
exchanges.
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EMEA Wide Partners |
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CelFocus Lda. (www.celfocus.com)
CelFocus Lda. (www.celfocus.com),
founded in 2000, is a joint venture
of Vodafone Portugal, a fully owned
subsidiary of Group Vodafone, and Novabase,
the largest Portuguese information technology
company, listed on the Euronext Lisbon
Stock Exchange. CelFocus combines the
telecommunication business know-how
of Vodafone with the extensive IT expertise
of Novabase. CelFocus provides solutions
exclusively for the Telecommunication
market and, within this market, is specialized
in the following domains: Customer Relationship
Management (CRM), Order Management (OM),
Enterprise Application Integration (EAI),
Business Intelligence (BI) and Enterprise
Incentive Management (EIM). Customers
include several major telecommunication
operators in Europe, Africa, Middle
East and Asia.
Customer Xs www.customerxs.nl
Customer Xs is a specialist in managing
access to customer information. Its
one-stop-shopping model consists of
advising on, integrating, implementing,
and optimising data systems and communication
channels that an organization uses to
create a complete picture of customer
contacts and channels. Customer Xs is
part of the Modern Media Group and is
located in Amersfoort, The Netherlands.
Customer Xs is the Benelux representative
for eGain.
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Belgium |
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4C Consulting, www.4Cconsulting.com
4C Consulting has over 10 years of experience
in designing, improving and maintaining
business processes in sales, marketing
and customer care. We enhance the value
of our clients' customer relationships
by combining our process knowledge and
expertise with the latest tools and
technologies. We cover the entire span
of a CRM implementation project from
scoping & exploration over customization
& configuration to change management.
Their implementation services include
solutions for Marketing (campaign management,
e-marketing implementation), Sales (sales
force automation, indirect sales implementation)
and Service (contact center, field service
automation, web, and voice self-service).
To contact 4C Consulting telephone:
+32 (0)2 275 90 00.
Customer Xs www.customerxs.nl
Customer Xs is a specialist in managing
access to customer information. Its
one-stop-shopping model consists of
advising on, integrating, implementing,
and optimising data systems and communication
channels that an organization uses to
create a complete picture of customer
contacts and channels. Customer Xs is
part of the Modern Media Group and is
located in Amersfoort, The Netherlands.
Customer Xs is the Benelux representative
for eGain.
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Germany,
Austria, and Switzerland |
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Scholand & Beiling | Partner,
edgetec GmbH & Co. KG,
www.scholand-beiling.com,
www.edgetec.de
SCHOLAND & BEILING – Partners
is a consulting company serving the
national and international customer
service industry. SCHOLAND & BEILING
| Partner draws on vast market expertise
and experience to provide customers
with a fully integrated and user-centric
approach to customer care, including
people, processes, technology and management.
edgetec GmbH Co. KG, a joint venture
between eGain Communications Ltd. and
SCHOLAND & BEILING, serves the German
speaking market with sales, marketing,
consulting, implementation, training
and support for eGain’s product
suite.
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Greece |
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IntelliSolutions S.A., www.intellisolutions.gr
IntelliSolutions S.A. is a specialized
IT consulting firm, focusing in the
Telecom, Financial, Commercial, Manufacturing
and Services sector. The company specialises
in the delivery of turn key CRM solutions,
covering all customer touch points such
as contact centers, dedicated sales
force, customer service agents, field
service personnel, Internet and mobile,
partners. The company represents eGain
in the Greek and Cyprus markets, delivering
high-end solutions that allow its customers
to transform their traditional call
centers into multichannel customer interaction
hubs. For more information please visit
www.intellisolutions.gr
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Italy |
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Bizmatica, www.bizmatica.com
Bizmatica is a leader in integrating
multichannel solutions for companies'
front office focusing pragmatically
on real and concrete results and aiming
every solution and project on targets
such as cost reduction, profits and
return of investment. By leveraging
on technical, process and organizational
skills, Bizmatica is able to integrate
and manage several innovative solutions
both on the traditional and on-line
channels such as Customer Relationship
Management; Virtual Contact Center,
Service Management, Knowledge and Content
Management.
Etnoteam, www.etnoteam.com
Etnoteam is one of the main Italian
operators in the market of e-Business
services and it offers - to large companies
and organisations-integrated services
of consulting, site design and development,
system Integration, management and monitoring
of Internet solutions. Etnoteam works
closely with the customer through all
stages of the development and implementation
of solutions: from organisational and
business consulting to planning and
the creation and operative management
of applications.
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Ireland |
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Calyx, www.calyxgroup.com
Calyx is a leading independent provider
of Managed ICT Services in the UK &
Ireland supporting thousands of businesses
with a comprehensive range of technology
skills and unparalleled service. They
consult, design, build, implement and
provide ongoing training, support and
management for advanced telephone systems,
IT networks, security and software solutions.
Email contact is: http://www.calyxgroup.com/call_me.asp
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Netherlands |
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Atos Origin, www.atosorigin.nl
Atos Origin is a leading international
IT services provider. Atos Origin provide
integrated design, build and operate
solutions to large clients in carefully
targeted industry sectors. Their business
approach is based on establishing long-term
partnerships that encourage success
through mutual benefit
Customer Xs www.customerxs.nl
Customer Xs is a specialist in managing
access to customer information. Its
one-stop-shopping model consists of
advising on, integrating, implementing,
and optimising data systems and communication
channels that an organization uses to
create a complete picture of customer
contacts and channels. Customer Xs is
part of the Modern Media Group and is
located in Amersfoort, The Netherlands.
Customer Xs is the Benelux representative
for eGain.
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Portugal |
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Novobase., www.novabase.pt
Established in 1989, Novabase is the leading Portuguese company in IT business solutions. Its turnover was €292 million in 2008.With more than 1,800 employees in 2008, Novabase operates in markets which include Financial Services, Telecommunications & Media, Government & Healthcare, Energy & Utilities, Transportation & Logistics and Manufacturing & Services. Its main areas of business are the following: Consulting, Infrastructures and services for Digital TV. It also has a corporate venture business known as Novabase Capital. Novabase has been listed on the Euronext Lisbon stock exchange since July 2000. Please visit www.novabase.pt for additional information on Novabase.
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South
Africa |
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Inter-Active, www.inter-active.co.za
Inter-Active Technologies (Pty) Ltd
is a specialist Call Center and Communication
Operation. It helps customers improve
communication with their clients through
the provision of Call & Contact
Center Maximisation Services, Call &
Contact Center Outsourcing & Hosted
Application Service Models (ASMs), Call
& Contact Center Technologies, Business
Process Management and Solution Architectures.
This way, customers: save money, enjoy
return on investment in people and technology,
deliver incomparable customer service,
improve business efficiency and boost
productivity.
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Spain |
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Cystelcom, www.cystelcom.com
Founded in 1993, Cystelcom is a leading
provider of intelligent communications
solutions for multichannel contact centers
and 3G telephony. Leveraging years of
expertise and core strengths in customer
service, quality-monitoring processes,
productivity improvement, contact center
analysis/evaluation and 3G telephony,
Cystelcom delivers revenue-generating,
cutting-edge solutions and services
that meet the needs of large mobile
operators, content providers and contact
centers. Cystelcom provides standalone
and integrated back-office, contact
center and video contact center solutions
that enable organizations to optimize
communication, improve business productivity,
reduce costs and increase customer satisfaction.
Cystelcom solutions are built on unique,
open technologies and leverage strategic
relationships with telecom operators,
value-added technology providers and
system integrators. Cystelcom is headquartered
in Madrid, Spain.
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Sweden |
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Materna, www.materna.se
MATERNA provides solutions for optimising
IT-supported business processes in companies
and the public sector. The company’s
focus is on IT service management and
customer service management. The service
package consists of modules for process
and technology consulting, conceptual
design, implementation and training.
Founded in 1980, the software company
MATERNA currently employs more than
1,300 employees Europe-wide. In the
2007 business year, the group achieved
revenues of EUR 175 million. In Northern
Europe the company has branches in Denmark,
Finland, Lithuania, and Sweden.
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