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Partner Locator

Econet Worldwide Locations
Econet Worldwide Locations

Worldwide

Amdocs, www.amdocs.com
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 16,000 employees and serves customers in more than 50 countries around the world.

Aspect, www.aspect.com
Aspect Software, Inc. founded the contact center industry and is now the world's largest company focused solely on unified communications for the contact center. Our all-in-one, IT-ready solutions help two-thirds of the FORTUNE Global 100 and a variety of small and medium enterprises to communications-enable their customer service, collections and sales & telemarketing business processes.

BMC, www.bmc.com
BMC Software is a leading global provider of enterprise management solutions that empower companies to automate their IT and prove its business value. Delivering Business Service Management and Service Automation, BMC solutions span enterprise systems, applications, databases and service management. For the four fiscal quarters, ended December 31, 2007, BMC revenue was approximately $1.7 billion.

Calence, www.calence.com
As one of the largest pure-play network solutions providers in the U.S., Calence, LLC helps organizations plan, build, provision and operate their network, security and unified communications infrastructures. Calence works with many of the world's most prominent organizations to leverage network technologies to reduce costs, improve operations and increase productivity. Serving the Enterprise, Commercial, Education (K-12 and Higher Ed) and the Public Sector markets, Calence's areas of specialty include Unified Communications, Network Security, Network Strategy and Infrastructure, and Management Services/Outsourcing.
Headquartered in Tempe, Ariz., Calence operates in more than 20 markets throughout the United States. Calence is a Cisco Gold Partner and is Unified Communications Specialized (VoIP), Security Specialized, Wireless Specialized and a Cisco Advanced Technology Partner for Contact Center Enterprise, TelePresence, Wireless Mesh, Rich Media Communications and 3200-Mobile Access Router. Its professionals have over 455 Cisco certifications and use a proprietary methodology to consistently deliver the highest levels of customer satisfaction. In 2006, Calence received the prestigious Cisco Global Partner of the Year—US/Canada award for 2005.

Cisco Systems, www.cisco.com
Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at www.cisco.com for ongoing news, please go to http://newsroom.cisco.com.

Dimension Data, www.dimensiondata.com
Dimension Data plc (LSE:DDT), a global managed services provider, helps clients plan, build, support, and manage their IT infrastructures. Dimension Data applies its expertise in networking, security, operating environments, storage, and contact centre technologies and its unique skills in consulting, integration and managed services to create customized client solutions. Our deep understanding of the managed services market, backed by over two decades’ experience, enables us to deliver services that enable our clients to improve efficiencies and enhance their competitiveness.

EMC, www.emc.com
EMC Corporation (NYSE: EMC) is the world's leading developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete and create value from their information. Information about EMC's products and services can be found at www.EMC.com.

Genpact, www.genpact.com
Genpact manages business processes for companies around the world. The company combines process expertise, information technology and analytical capabilities with operational insight and experience in diverse industries to provide a wide range of services using its global delivery platform. Genpact helps companies improve the ways in which they do business by applying Six Sigma and Lean principles plus technology to continuously improve their business processes.
Genpact operates service delivery centers in India, China, Hungary, Mexico, the Philippines, the Netherlands, Romania, Spain and the United States.

HP, www.hp.com
HP focuses on simplifying technology experiences for all of its customers-from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing, software, services, and IT infrastructure, HP is among the world's largest IT companies, with revenue totaling $104.3 billion for the four fiscal quarters ended Oct. 31, 2007. More information about HP (NYSE: HPQ) is available at http://www.hp.com.

IBM, www.ibm.com
International Business Machines Corporation (NYSE: IBM) is aligned around a single, focused business model: innovation. IBM takes its breadth and depth of insight on issues, processes and operations across a variety of industries, and invents and applies technology to help solve its clients' most intractable business and competitive problems. Although we remain committed, as ever, to lead the development of state-of-the-art technologies, and the products and service offerings built around them, we measure ourselves today by how well we help clients solve their biggest and most pressing problems.

Infosys, www.infosys.com
Infosys Technologies Ltd. (NASDAQ: INFY) was started in 1981 by seven people with US$ 250. Today, it is a global leader in the "next generation" of IT and consulting with revenues of over US$ 3 billion. Infosys defines, designs, and delivers technology-enabled business solutions that help Global 2000 companies win in a Flat World. Infosys also provides a complete range of services by leveraging our domain and business expertise and strategic alliances with leading technology providers. Infosys' service offerings span business and technology consulting, application services, systems integration, product engineering, custom software development, maintenance, re-engineering, independent testing and validation services, IT infrastructure services and business process outsourcing. Infosys pioneered the Global Delivery Model (GDM), which emerged as a disruptive force in the industry leading to the rise of offshore outsourcing. The GDM is based on the principle of taking work to the location where the best talent is available, where it makes the best economic sense, with the least amount of acceptable risk.

Infosys has a global footprint with offices in 23 countries and development centers in India, China, Australia, the UK, Canada and Japan. Infosys has over 80,500 employees covering 66 nationalities.

Spanlink, www.spanlink.com
Spanlink Communications is a leading provider of unified communications and customer interaction solutions leveraging Cisco’s technology. With nearly 20 years experience and nearly 1,500 sites deployed, Spanlink helps companies exploit the benefits of virtual unified communications networks for business transformation. Spanlink applies expert consulting, deployment, integration and managed services to tailor each customer’s solution and support plan to its business needs for transformational business improvements in productivity, efficiency and customer satisfaction. Spanlink is a Master certified Cisco partner serving mid-size businesses and large enterprises.

Tata Consultancy Services, www.tcs.com
Tata Consultancy Services is an IT services, business solutions and outsourcing organisation that delivers real results to global businesses, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model, recognised as the benchmark of excellence in software development. A part of the Tata Group, India’s largest industrial conglomerate, TCS has over 116,000 of the world's best trained IT consultants in 50 countries. The company generated consolidated revenues of US $5.7 billion for fiscal year ended 31 March 2008 and is listed on the National Stock Exchange and Bombay Stock Exchange in India.

Wipro, www.wipro.com
Wipro Technologies, a division of Wipro Limited (NYSE:WIT), is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services organization globally. Wipro Technologies was recently assessed at Level 5 for CMMI V 1.2 across offshore and onsite development centers. Wipro is one of the largest product engineering and support service providers worldwide. Wipro provides comprehensive research and development services, IT solutions and services, including systems integration, Information Systems outsourcing, package implementation, software application development and maintenance services to corporations globally.In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. Wipro also has a profitable presence in niche market segments of consumer products and lighting. In the Asia Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations. Wipro's ADS’ are listed on the New York Stock Exchange, and its equity shares are listed in India on the Stock Exchange - Mumbai, and the National Stock Exchange.

Pan-EMEA

Capgemini, www.capgemini.com
Capgemini is one of the world leaders in management consulting and IT services, dedicated to helping its client companies to develop and transform their organizations at every step of the value chain. Early 2002, the organization employed more than 56,500 people throughout Europe, North America and the Asia-Pacific region and the Group reported 2001 revenues of 8.4 billion Euros. The Group offers its local and international clients, in more than 30 countries, services in management and technology consulting; systems transformation; systems management (outsourcing) and local professional services.

eLoyalty, www.eloyalty.com
eLoyalty is a leading management consulting, systems integration, and managed services company focused on optimizing customer interactions. With professionals in offices throughout Europe and North America, eLoyalty's broad range of enterprise Customer Relationship Management (CRM)-related services and solutions include creating customer strategies; defining technical architectures; selecting, implementing, and integrating best-of-breed CRM software applications; and providing ongoing support for multivendor systems. The combination of eLoyalty's methodologies and technical expertise enables eLoyalty to deliver the tangible economic benefits of customer loyalty for its Global 2000 clients. For more information about eLoyalty, visit www.eloyalty.com or call +44 (0)870 735 9526.

LogicaCMG
LogicaCMG is a global solutions company, providing management and IT consultancy, systems integration, and outsourcing services. With additional expertise in wireless technology, the company supports clients across diverse markets including telecoms, financial services, energy and utilities, industry, distribution and transport and the public sector. Formed in December 2002 through the merger of Logica and CMG the company has offices in 34 countries and over 30 years of experience in the IT services arena. LogicaCMG is the number two European quoted IT services company and is listed on both the London and Amsterdam stock exchanges.

EMEA Wide Partners

CelFocus Lda., www.celfocus.com
CelFocus Lda., www.celfocus.com, founded in 2000, is a joint venture of Vodafone Portugal, a fully owned subsidiary of Group Vodafone, and Novabase, the largest Portuguese information technology company, listed on the Euronext Lisbon Stock Exchange. CelFocus combines the telecommunication business know-how of Vodafone with the extensive IT expertise of Novabase. CelFocus provides solutions exclusively for the Telecommunication market and, within this market, is specialized in the following domains: Customer Relationship Management (CRM), Order Management (OM), Enterprise Application Integration (EAI), Business Intelligence (BI) and Enterprise Incentive Management (EIM). Customers include several major telecommunication operators in Europe, Africa, Middle East and Asia.

Customer Xs, www.customerxs.nl
Customer Xs is a specialist in managing access to customer information. Its one-stop-shopping model consists of advising on, integrating, implementing, and optimising data systems and communication channels that an organization uses to create a complete picture of customer contacts and channels. Customer Xs is part of the Modern Media Group and is located in Amersfoort, The Netherlands. Customer Xs is the Benelux representative for eGain.

Belgium

4C Consulting, www.4Cconsulting.com
4C Consulting has over 10 years of experience in designing, improving and maintaining business processes in sales, marketing and customer care. We enhance the value of our clients' customer relationships by combining our process knowledge and expertise with the latest tools and technologies. We cover the entire span of a CRM implementation project from scoping & exploration over customization & configuration to change management.

Their implementation services include solutions for Marketing (campaign management, e-marketing implementation), Sales (sales force automation, indirect sales implementation) and Service (contact center, field service automation, web, and voice self-service). To contact 4C Consulting telephone: +32 (0)2 275 90 00.

Customer Xs, www.customerxs.nl
Customer Xs is a specialist in managing access to customer information. Its one-stop-shopping model consists of advising on, integrating, implementing, and optimising data systems and communication channels that an organization uses to create a complete picture of customer contacts and channels. Customer Xs is part of the Modern Media Group and is located in Amersfoort, The Netherlands. Customer Xs is the Benelux representative for eGain.

Finland

Racon, www.racon.fi/en/
Racon Business Development is a management consulting company that helps organisations provide better services in the virtual world. We identify the value drivers in customer engagements and drive the change for better customer experience. We offer business consultancy and project managers for customer service development projects. We have served many of the largest organisations in Finland in the change management of the customer operations.

Germany, Austria, and Switzerland

Dell, www.dell.de
For more than 28 years, Dell has empowered countries, communities, customers and people around the world to realize their ideas by using the right technology. Customers trust Dell to deliver technology solutions that enable them to achieve more—whether at home, at work, at school or in any other environment.

dtms, www.dtms.de
A leading network provider for contact centers, dtms offers local and service numbers with uniform routing and statistical solutions in more than 100 countries. As a customer dialogue specialist, dtms offers a broad application portfolio from the cloud, for example, IVR, ACD, video chat, cobrowsing, self-service portals, services for billing of customer dialogues and digital goods in telephone bills and other payment methods.

Scholand & Beiling | Partner, www.scholand-beiling.com
SCHOLAND & BEILING – Partners is a consulting company serving the national and international customer service industry. SCHOLAND & BEILING | Partner draws on vast market expertise and experience to provide customers with a fully integrated and user-centric approach to customer care, including people, processes, technology and management.

Greece

IntelliSolutions S.A., www.intellisolutions.gr
IntelliSolutions S.A. is a specialized IT consulting firm, focusing in the Telecom, Financial, Commercial, Manufacturing and Services sector. The company specialises in the delivery of turn key CRM solutions, covering all customer touch points such as contact centers, dedicated sales force, customer service agents, field service personnel, Internet and mobile, partners. The company represents eGain in the Greek and Cyprus markets, delivering high-end solutions that allow its customers to transform their traditional call centers into multichannel customer interaction hubs. For more information please visit www.intellisolutions.gr

Italy

Bizmatica, www.bizmatica.com
Bizmatica is a leader in integrating multichannel solutions for companies' front office focusing pragmatically on real and concrete results and aiming every solution and project on targets such as cost reduction, profits and return of investment. By leveraging on technical, process and organizational skills, Bizmatica is able to integrate and manage several innovative solutions both on the traditional and on-line channels such as Customer Relationship Management; Virtual Contact Center, Service Management, Knowledge and Content Management.

TFour, www.tfour.it
TFour is headquartered in Milan, and is staffed and managed by a team of professionals with many years’ experience in the set-up, management and development of projects and performance improvements in large scale organisations. The company provides its service offering across seven specific knowledge frameworks: Strategy, Creativity, Media, Marketing & Sales, Technology Customer Service, Logistics. It operates primarily in the fashion, design, media, gaming and entertainment industries. TFour helps clients in defining, realising and managing services through fully outsourced solutions that bring innovation across the complete communications value chain.

Ireland

Calyx, www.calyxgroup.com
Calyx is a leading independent provider of Managed ICT Services in the UK & Ireland supporting thousands of businesses with a comprehensive range of technology skills and unparalleled service. They consult, design, build, implement and provide ongoing training, support and management for advanced telephone systems, IT networks, security and software solutions. Email contact is: http://www.calyxgroup.com/call_me.asp

Netherlands

Atos Origin, www.atosorigin.nl
Atos Origin is a leading international IT services provider. Atos Origin provide integrated design, build and operate solutions to large clients in carefully targeted industry sectors. Their business approach is based on establishing long-term partnerships that encourage success through mutual benefit

Customer Xs, www.customerxs.nl
Customer Xs is a specialist in managing access to customer information. Its one-stop-shopping model consists of advising on, integrating, implementing, and optimising data systems and communication channels that an organization uses to create a complete picture of customer contacts and channels. Customer Xs is part of the Modern Media Group and is located in Amersfoort, The Netherlands. Customer Xs is the Benelux representative for eGain.

Norway and Denmark

Datametrix, www.datametrix.no
Datametrix delivers efficient and secure network solutions that enable communication between people via data, voice and video. Having a high number of certified technicians, broad competence and a wide product range, Datametrix is able to develop overall solutions for their customers. Solutions include equipment, design, installations, counselling and maintenance within an interactive datacentre, security and network. We offer operator services and can also deliver financing options. Furthermore, Datametrix works with some of the world’s leading equipment suppliers, and is a certified Cisco Gold Partner and Microsoft Gold Partner, in addition to having several other certifications.

Portugal

Novobase., www.novabase.pt
Established in 1989, Novabase is the leading Portuguese company in IT business solutions. Its turnover was €292 million in 2008.With more than 1,800 employees in 2008, Novabase operates in markets which include Financial Services, Telecommunications & Media, Government & Healthcare, Energy & Utilities, Transportation & Logistics and Manufacturing & Services. Its main areas of business are the following: Consulting, Infrastructures and services for Digital TV. It also has a corporate venture business known as Novabase Capital. Novabase has been listed on the Euronext Lisbon stock exchange since July 2000. Please visit www.novabase.pt for additional information on Novabase.

South Africa

Inter-Active, www.inter-active.co.za
Inter-Active Technologies (Pty) Ltd is a specialist Call Center and Communication Operation. It helps customers improve communication with their clients through the provision of Call & Contact Center Maximisation Services, Call & Contact Center Outsourcing & Hosted Application Service Models (ASMs), Call & Contact Center Technologies, Business Process Management and Solution Architectures. This way, customers: save money, enjoy return on investment in people and technology, deliver incomparable customer service, improve business efficiency and boost productivity.

Spain

Cystelcom, www.cystelcom.com
Founded in 1993, Cystelcom is a leading provider of intelligent communications solutions for multichannel contact centers and 3G telephony. Leveraging years of expertise and core strengths in customer service, quality-monitoring processes, productivity improvement, contact center analysis/evaluation and 3G telephony, Cystelcom delivers revenue-generating, cutting-edge solutions and services that meet the needs of large mobile operators, content providers and contact centers. Cystelcom provides standalone and integrated back-office, contact center and video contact center solutions that enable organizations to optimize communication, improve business productivity, reduce costs and increase customer satisfaction. Cystelcom solutions are built on unique, open technologies and leverage strategic relationships with telecom operators, value-added technology providers and system integrators. Cystelcom is headquartered in Madrid, Spain.

Sweden

Datametrix, www.datametrix.no
Datametrix delivers efficient and secure network solutions that enable communication between people via data, voice and video. Having a high number of certified technicians, broad competence and a wide product range, Datametrix is able to develop overall solutions for their customers. Solutions include equipment, design, installations, counselling and maintenance within an interactive datacentre, security and network. We offer operator services and can also deliver financing options. Furthermore, Datametrix works with some of the world’s leading equipment suppliers, and is a certified Cisco Gold Partner and Microsoft Gold Partner, in addition to having several other certifications.

Materna, www.materna.se
MATERNA provides solutions for optimising IT-supported business processes in companies and the public sector. The company’s focus is on IT service management and customer service management. The service package consists of modules for process and technology consulting, conceptual design, implementation and training. Founded in 1980, the software company MATERNA currently employs more than 1,300 employees Europe-wide. In the 2007 business year, the group achieved revenues of EUR 175 million. In Northern Europe the company has branches in Denmark, Finland, Lithuania, and Sweden.