March
31, 2010
Insurance
& Financial Advisor
|
Insurers’
phone customer service good, web service
lacking, study says |
March
26, 2010
Insurance
Networking News
|
Insurer
Customer Service Great Via Phone, Lacking
Online |
March
26, 2010
Canadian
Underwriter
|
Insurance
industry ranked "below average"
for e-customer service |
March
15, 2010
RetailMoves
|
Retail
scores well for customer service |
March
12, 2010
Internet
Retailer
|
E-retailers
make gains in multiple customer service
channels, study finds |
March
5, 2010
Light
Reading
|
Customer
Experience Management
|
March
2010
destinationCRM
|
Email
Management - You've Got Mail: Despite
fits and starts, many still believe
email management solutions can deliver
on their promise
|
March
11, 2010
TMCnet
|
FinServ,
CSP Single-Channel Service Up, Cross-Channel
Down, Retail Superior: eGain Study |
February
24, 2010
TMCnet
|
eGain
Finds Customer Service 'Shockingly'
Poor |
February
23, 2010
AmazingServiceGuy
|
Multi-channel
customer service study finds big companies
failing
|
February
2010
Direct
|
Multichannel
Customer Service Largely Lacking: Study |
February
2010
Call Centre Helper
|
11
tips for effective email management |
January
2010
destinationCRM
|
Learn
to Innovate by Unlearning |
January
2010
Contact Center Pipeline
|
Contact
Center Performance Measures |
January
2010
KMWorld
|
SaaS:
integration in cloud |
December
2009
1to1 Media
|
Multichannel
Service Is a Work in Progress |
November
2009
San Francisco Business Times
|
eGain
swings to Q1 profit |
November
2009
callcentreeurpoe.com
|
Turn
your call centre into a CIH |
November
2009
destinationCRM
|
Gartner
Magic Quadrant for E-Service Suites
'09 |
October
2009
vanillaplus.com
|
Customer
Self-Service: Is it an operator's Swiss
Army knife?
|
October
2009
callcentrehelper.com
|
UK
Call Centres brace for Postal Strike |
October
2009
TMCnet
|
British
Gas Deploys eGain KnowledgeAgent to
Enhance Customer Service |
September
2009
KMWorld.com
|
KMWorld
Trend-Setting Products of 2009 |
July
2009
Finextra.com
|
Ivobank
taps eGain for customer service |
July
2009
CIO
|
7
Habits of Highly Green Contact Centers |
July
2009
TMCnet
|
Ivobank
Taps eGain Service Suite to Boost Customer
Service |
July
2009
The Paypers
|
Ivobank
taps eGain for multichannel, multilingual
customer interaction platform |
July
2009
Harvard Business Publishing
|
How
to Build a Multilingual, Multicultural
Customer Experience |
July
2009
Contact Centres.com
|
Ivobank
taps eGain for customer service |
July
2009
CBR mobility
|
eGain,
WorldManuals to offer customer support
for mobile service providers |
July
2009
TMCnet
|
eGain,
WorldManuals Announce Partnership |
July
2009
Hotfrog.nl
|
eGain
tekent Atos Origin op als nieuwe Channel
Partner in Nederland |
July
2009
Computing.co.uk
|
Asos
replaces email management software |
July
2009
CRMToday
|
ASOS.com
Selects eGain for Email Management |
July
2009
Retail Systems
|
ASOS
sees dramatic difference with eGain
Mail |
