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December 16, 2010
TechTarget

Customer service in 2011 driven by adoption of cloud, communities and mobility
December 16, 2010
TMCnet

eGain Announces Availability of Multisearch for Web Self-Service, Contact Center
December 14, 2010
Ragsdale's Eye on Service (blog)

eGain’s New Multisearch Gives Vendor “Best of Breed” Status for KB, MultiChannel, Self-Service, and now Search
December 13, 2010
destinationCRM

eGain Introduces All-In-One Search for Customer Self-Service Experience and Multichannel Contact Center
December 09, 2010
Enterprise Irregulars

2011 CRM Forecast – What’s Up Wit’ Dat – Part II
December 09, 2010
CIO

Attributes of IT-Friendly Software for Multichannel Customer Service
December 09, 2010
ITWeb

eGain improves Web self-service
December 08, 2010
Call Centre Focus

eGain releases MultiSearch to help agents find answers
December 07, 2010
KMWorld

A breakthrough for Web self-service
December 02, 2010
Customer Engagement Club

No pain with eGain
November 30, 2010
CRMXchange

6 Traits of IT-Friendly Contact Center and Web Customer Service Software
November 30, 2010
destinationCRM

eGain Launches eGain Social Experience Suite
November 04, 2010
Forbes

Success Tips For Social Media Customer Service 
October 27, 2010
KMWorld

eGain unveils Social Experience
October 26, 2010
InformationWeek

Being 'Social' With Customers: A Tricky Business
October 25, 2010
destinationCRM

Anybody's Bot
September 24, 2010
Call Centre Clinic

eGain positioned in the "Leaders" quadrant of the Magic Quadrant for Web Customer Service
September 23, 2010
TMCnet

eGain Adds New Midmarket Partners
September 22, 2010
Call Centre Helper

Contact centres unsure about how to deal with social media
September 17, 2010
Call Centre Clinic

eGain expands social customer experience management solution
September 16, 2010
TMCnet

eGain Expands Social Experience Suite
September 15, 2010
destinationCRM

11 Tips to Conquer Contact Centers
September 06, 2010
Southern African Wireless Communications

Cashing in - Africa's interest in mobile money
September 01, 2010
Contact Professional

How Contact Centers Go Green
September 01, 2010
Call Centre Helper

Top tips for internet chat in the call centre
September 01, 2010
KMWorld

Trend-Setting Products of 2010 ABBYY USA, EXSYS, eGain, FatWire 
August 17, 2010
TMCnet

Have You 'Outgrown Outlook?' eGain Shows 10 Signs 
August 11, 2010
Call Centre Clinic

Vodafone Portugal delivers superior online customer experience with eGain
August 10, 2010
Light Reading

Vodafone Portugal Deploys eGain
August 01, 2010
Mobile Marketing

Voda Portugal Rolls Out eGain Service Suite
July 13, 2010
TMCnet

eGain Offers Seven Green 'Habits' For Contact Centers 
June 02 , 2010
IT Web Outsourcing

Inter-Active Technologies expands into Western Cape market
April 26 , 2010
Customer Engagement Club

Harvesting social knowledge for customer engagement
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