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Press clippings

December 2008 thewisemarketer.com	Retailers' e-channel still failing on service
December 2008 CXO News	The Clunky Old Phone Is Back
December 2008 finextra.com	From microchips to customer service
December 2008 telephonyonline.com	Neglecting Web-based customer care hazardous
December 2008 Bioss	Service Providers' Customer Care Inconsistent
December 2008 ebizQ	CRM Integration - 2009 Predictions in Customer Service and Contact Center Knowledge Management
December 2008 destinationCRM blog	Make The Sale, Avoid The Returns
December 2008 TMCnet	Communications Providers' E-Mail, Web-Based Customer Service Is Poor
November 2008 Callcentrehelper.com	What to look for when buying - customer self service
November 2008 Internet Retailer	E-retailers still haven’t figured out that e-mail customer service thing
November 2008 TMCnet	E-Mail Customer Service Could Improve
November 2008 TMCnet	Study Finds Companies Lacking in E-mail Customer Service
October 2008 destinationCRM blog	What would you ask eGain?
October 2008 TMCnet	Gartner Positions eGain in Leaders Quadrant of the 2008 eService Suites Magic Quadrant
October 2008 TMCnet	eGain Scores High in Latest Forrester Software Report
October 2008 destinationCRM	Companies Catch the Customer Experience Wave

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