December
16, 2010
TechTarget
|
Customer
service in 2011 driven by adoption of
cloud, communities and mobility
|
December
16, 2010
TMCnet
|
eGain
Announces Availability of Multisearch
for Web Self-Service, Contact Center |
December
14, 2010
Ragsdale's
Eye on Service (blog)
|
eGain’s
New Multisearch Gives Vendor “Best
of Breed” Status for KB, MultiChannel,
Self-Service, and now Search |
December
13, 2010
destinationCRM
|
eGain
Introduces All-In-One Search for Customer
Self-Service Experience and Multichannel
Contact Center
|
December
09, 2010
Enterprise
Irregulars
|
2011
CRM Forecast – What’s Up Wit’
Dat – Part II |
December
09, 2010
CIO
|
Attributes
of IT-Friendly Software for Multichannel
Customer Service |
December
09, 2010
ITWeb
|
eGain
improves Web self-service |
December
08, 2010
Call
Centre Focus
|
eGain
releases MultiSearch to help agents
find answers |
December
07, 2010
KMWorld
|
A
breakthrough for Web self-service |
December
02, 2010
Customer
Engagement Club
|
No
pain with eGain |
November
30, 2010
CRMXchange
|
6
Traits of IT-Friendly Contact Center
and Web Customer Service Software |
November
30, 2010
destinationCRM
|
eGain
Launches eGain Social Experience Suite |
November
04, 2010
Forbes
|
Success
Tips For Social Media Customer Service |
October
27, 2010
KMWorld
|
eGain
unveils Social Experience |
October
26, 2010
InformationWeek
|
Being
'Social' With Customers: A Tricky Business |
October
25, 2010
destinationCRM
|
Anybody's
Bot |
September
24, 2010
Call
Centre Clinic
|
eGain
positioned in the "Leaders"
quadrant of the Magic Quadrant for Web
Customer Service |
September
23, 2010
TMCnet
|
eGain
Adds New Midmarket Partners |
September
22, 2010
Call
Centre Helper
|
Contact
centres unsure about how to deal with
social media |
September
17, 2010
Call
Centre Clinic
|
eGain
expands social customer experience management
solution |
September
16, 2010
TMCnet
|
eGain
Expands Social Experience Suite |
September
15, 2010
destinationCRM
|
11
Tips to Conquer Contact Centers |
September
06, 2010
Southern
African Wireless Communications
|
Cashing
in - Africa's interest in mobile money |
September
01, 2010
Contact
Professional
|
How
Contact Centers Go Green |
September
01, 2010
Call
Centre Helper
|
Top
tips for internet chat in the call centre |
September
01, 2010
KMWorld
|
Trend-Setting
Products of 2010 ABBYY USA, EXSYS, eGain,
FatWire |
August
17, 2010
TMCnet
|
Have
You 'Outgrown Outlook?' eGain Shows
10 Signs |
August
11, 2010
Call
Centre Clinic
|
Vodafone
Portugal delivers superior online customer
experience with eGain |
August
10, 2010
Light
Reading
|
Vodafone
Portugal Deploys eGain |
August
01, 2010
Mobile
Marketing
|
Voda
Portugal Rolls Out eGain Service Suite |
July
13, 2010
TMCnet
|
eGain
Offers Seven Green 'Habits' For Contact
Centers |
June
02 , 2010
IT
Web Outsourcing
|
Inter-Active
Technologies expands into Western Cape
market |
April
26 , 2010
Customer
Engagement Club
|
Harvesting
social knowledge for customer engagement |
