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Events
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Recent
events
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Multichannel Customer Service –
From Vision to ROI
Online seminar by destinationCRM
and eGain
VIEW
presentation |
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Web
Self-Service: The challenges and the
benefits of getting it right
Telecoms 2009 webinar series
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Customer
service through chat and web collaboration:
Innovations and the New Best Practices
to Maximize ROI
Online seminar by Forrester and eGain
VIEW
presentation | VIEW
archive |
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GSMA
Mobile World Congress
Barcelona, Spain |
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Customer
Service Becomes Even More challenging
Telecoms 2009 webinar series
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Transformative
Cost Control with Next-Generation Knowledge
Management in the Contact Center: Beyond
Business As Usual
Online seminar by ICMI and eGain
VIEW
archive |
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Essential
Contact Center Customer Service Strategies
for a Down Economy
Online seminar by Forrester and eGain
VIEW
presentation | VIEW
archive |
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Knowledge Management, Customer Insight,
Business Intelligence, Workforce Excellence
Customer Experience Exchange
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Customer Summit
eGain Customer Summit 2008 |
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The most authoritative conference on
customer service
ICS Annual Conference |
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