Multichannel Service and Support Executive Survey

Supportindustry.com and CRMindustry.com recently conducted a survey
focusing on multichannel customer service and support—its importance, the
current state of the industry, and challenges in implementing and managing it.
Sponsored by eGain Communications Corp., a provider of customer service
and contact center software, the study was conducted and results compiled
in a three-month period spanning November and December 2006 and
January 2007. Survey respondents comprised high-level executives
responsible for a range of customer-facing functions—including customer
service, web self-service, IT support contact centers, marketing, and sales—
and representing a range of industry sectors. More than a quarter of the
companies that responded had annual revenues of more than $1 billion, while
22% had an annual revenue in the $250M-$1B range.

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First name:*
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Password:*
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Company:*
URL:
Job title:*
Industry:*
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Business function *
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No. of agents in your contact center(s):*
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How did you hear about eGain?*	You heard about eGain through: eGain

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