Customer Support Megatrends and Next Practices

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As mobility, online communities and social networks collide with globalization, support organizations find themselves in the eye of the storm. They are buffeted by powerful winds of change, increased expectations from CxO’s and the imperative to build competitive advantage through all-channel customer support. This white paper discusses the eight megatrends transforming customer support organizations today, and best practices to make the most of the unique opportunities each megatrend presents.

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