Watch presentation from the head of customer technology and innovation at leading mobile network carrier (6 minutes)
“We hope you find this interesting. It’s the story of our journey of knowledge transformation with eGain in EE.”
And so begins the customer service transformation story of EE, a leading mobile network operator, powered by eGain Knowledge+AI, as told by its Head of Customer Technology & Innovation. In this 6 minute video, EE reveals how the eGain knowledge base (KB) became fundamental to EE’s customer service transformation. Among results are:
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