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Cutomer Engagement Success Stories — Telco

 Bell Aliant

“eGain Knowledge has proved to be the single largest contributor to the operational efficiency that we have achieved in our contact centers.”

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Virgin Media

“In the increasingly complex world of mobile phones, our agents are more confident in answering customers’ inquiries. In turn they provide better service to our customers.”

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Vodafone

“eGain understood our business and the specific requirements of telecoms customer service. This is critical as we enter the next phase of our eCare strategy, where we plan to introduce innovations such as mobile care and social media services.”

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Knowledge-Powered Customer Service Transformation at Leading UK Telco

“We hope you find this interesting. It’s the story of our journey of knowledge transformation with eGain in EE.”

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Virgin Media’s journey to social customer service with eGain

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