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eGain Asia-Pacific
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Who
We Are
eGain is a leading provider of customer service
and contact centre software, used by global
enterprises for over a decade. 24 of the 50
largest global companies rely on eGain to
transform their traditional call centres into
profit centres, and extend their competitive
advantage through unmatched customer service.
eGain's software suite, available licensed
or hosted, includes integrated, best-in-class
applications for customer email management,
live web collaboration, virtual agent customer
service, knowledge management, and web self-service.
These robust applications are built on the
eGain Service Management Platform™ (eGain
SMP™), a scalable next-generation framework
that includes end-to-end service process management,
multi-channel, multi-site contact centre management,
a flexible integration approach, and certified
out-of-the-box integrations with leading call
centre and business systems.
Our Customers
eGain has over 800
customers across the globe, including
24 of the 50 largest global corporations.
eGain customers include ABN AMRO, Daimler
Chrysler, Barclays, Vodafone, HSBC, Orange,
HMV, HP, etc.
Alliances and Affiliates
eGain recognizes the value to our customers
of creating a community of consultants, outsourcers,
and solution and technology providers through
a robust alliance and affiliate program. Through
such a holistic community, we offer our customers
the means to quickly implement a comprehensive
eBusiness service solution. Our alliance and
affiliate partners in the Asia Pacific region
include:
Premier
Technologies
LoyaltyTech
Softcell
SLW Communications
Sdn Bhd
CTSoft
Contacting eGain
eGain serves customers worldwide including
Asiapac, Europe, the USA, the Middle East
and Africa. The Asiapac headquarters is situated
in the Pune, India.
eGain Communications Pvt Ltd
Office number 702, 7th Floor
B-1, The Cerebrum IT Park
Vadgaon Sheri, Kalyani Nagar
Pune 411014
India
Phone: +91-20-6608-9200
Fax: +91-20-6608-9220
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