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eGain to showcase the power of knowledge-infused CRM at 2011 Oracle OpenWorld CRM Pavilion

Knowledge management pioneer to showcase how knowledge-enabled CRM dramatically improves customer experience and contact center productivity

Mountain View, CA (October 3, 2011): eGain (OTC BB: EGAN.OB), a leading provider of cloud and onsite customer interaction hub software for sales and service, today announced that it will be exhibiting at the CRM Pavilion at Oracle OpenWorld 2011 between October 2-6. The CRM Pavilion will be located at Booth #3837, Moscone West Hall of the Moscone Center in San Francisco, California.

Oracle OpenWorld is the most important educational and networking event of the year for Oracle technologists, customers, and partners and draws more than 45,000 attendees from 143 countries. At the CRM Pavilion, a select group of Oracle partners such as eGain will show customers how to leverage Oracle CRM integration capabilities to make the most of their deployments.

eGain is a Gold level member of Oracle PartnerNetwork (OPN) and a member of the Oracle Application User Group (OAUG). Visitors to the eGain booth will get to see the power of integrated CRM and Knowledge Management, and how it helps improve customer and agent experience as well as contact center operational metrics. eGain offers Oracle Validated Integration of eGain Knowledge 10 with Oracle CRM On Demand Release 18 and Oracle’s Siebel Customer Relationship Management (CRM), Release 8.1.

eGain’s knowledge management solutions have been implemented by hundreds of companies to enable superior customer service that is consistent across interaction channels. The eGain approach of a single agent-facing and customer self-service knowledge base with the ability to federate multiple content sources and provide many different paths to it translates to better findability, greater contact center productivity, and increased customer satisfaction. Innovative features such as eGain Multisearch™, natural language processing, chatbot assistance and guided help through Case-Based Reasoning (CBR), and social knowledge management make for exceptional customer experiences.

Additional information on eGain’s knowledge management solutions can be found at: http://www.egain.com/products/knowledge_management.asp

About eGain

eGain (OTCBB: EGAN.OB) is the leading provider of cloud and on-site customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain products, visit http://www.egain.com/products/index.asp

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.

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eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contacts:

Tanya Flores
eGain
Phone: 408-636-4523
Email: tflores@egain.com

Kristin Miller
SS|PR
Phone: 719-634-8292
Email: kmiller@sspr.com