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eGain strengthens UK channel to address rising demand for unified customer service solutions

Strategic partnership with NextiraOne to deliver email and chat customer service products with Cisco contact centre solutions

Slough, UK, 28 February 2011: eGain Communications (OTC BB: EGAN.OB), the leading provider of cloud and on-site customer interaction hub software, today announced its newest channel partner, NextiraOne UK. The strategic partnership with the communications expert will help meet the rising demand for unified multichannel customer service solutions in the UK.

The new partnership combines eGain’s award-winning products for email management and chat, eGain Mail™ and eGain Chat™, with NextiraOne’s technical expertise in implementing Cisco Unified Contact Centre solutions. “The demand for unified customer service is increasing,” said Christopher Lewis, head of marketing, NextiraOne UK and Ireland. “Adding eGain to our portfolio enables us to offer our clients best-of-breed eService integrated with phone interactions.”

An expert in communications services, NextiraOne provides seamless, sustainable, end-to-end communications solutions working with the leading technology vendors.

Andrew Mennie, general manager of eGain EMEA, commented, “NextiraOne is an established Cisco Gold Partner with a fantastic track record in providing successful contact centre solutions. This partnership boosts our ability to harness the increasing demand for unified customer service in the UK”.

Over the past 12 months, eGain has been busy extending its channel network. This latest partnership follows collaborations with Customer Xs in Benelux, SCHOLAND & BEILING| Partner in German-speaking countries and Novabase in Iberian markets.
Mennie concluded, “As we continue our expansion across EMEA, it is imperative that we work with leading complementary technology providers, like NextiraOne, who share our business values.”

About eGain Communications Corporation

eGain (OTCBB: EGAN.OB) is the leading provider of cloud and premise-based Customer Interaction Hub (CIH) software. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centres, help desks and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimise service processes end to end, increase sales and enhance contact centre performance.

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter (http://twitter.com/egain) and Facebook (http://facebook.com/egain).

About NextiraOne

Headquartered in Paris, NextiraOne is Europe’s leading expert in communications services. The company designs, installs, maintains and supports all of its customers’ communications needs from voice to mobility, security and applications. NextiraOne provides seamless, end-to-end communications solutions working with the leading technology vendors in the industry to deliver maximum business benefit to customers. Discover more at: http://www.nextiraone.co.uk and http://www.nextiraone.eu.

*NextiraOne and the NextiraOne logo are registered trademarks of NextiraOne LLC

 

eGain media contact:

Jennifer Manning
Cohesive Communications
Phone: +44 (0)1291 626200
Email: egain@cohesive.uk.com