Slough, UK – 22 March 2011 – eGain (OTC BB: EGAN.OB), the leading provider of cloud and on-site customer interaction hub software, today announced the addition of Africa’s Seven Seas Technologies as a new channel partner. The partnership will address the rising demand for unified multichannel customer service solutions in East Africa by combining eGain’s award-winning customer service software with Seven Seas’ implementation expertise across Kenya, Uganda, Ethiopia and Rwanda.
Established in 1999, Seven Seas Technologies is one of the leading service providers of integrated business and technology solutions across Africa in the telecom, government, financial, real estate, and service industries. It is committed to delivering service excellence through its business solutions.
Michael Macharia, founder and group CEO at Seven Seas Technologies said, “Unified multichannel customer service, powered by a single knowledge base, is becoming an important differentiator in the African marketplace. It was clear from the outset that eGain technology complements our solutions in meeting the evolving customer service needs of today’s businesses, especially in the telecom, government and financial sectors, where eGain has an enviable track record of enabling customer service excellence.”
“Seven Seas specialises in delivering customer service solutions. The company’s breadth of capability, depth of expertise and unrivalled local knowledge makes it an obvious partner choice for us,” said Andrew Mennie, general manager of eGain EMEA. “We’re confident this relationship will increase our penetration in East Africa and we look forward to working closely with Seven Seas far into the future.”
eGain (OTCBB: EGAN.OB) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimise service processes end to end, increase sales, and enhance contact centre performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.egain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter (http://twitter.com/egain) and Facebook (http://facebook.com/egain).
Seven Seas Technologies is a leading provider of integrated business and technology solutions across Africa in the financial, telecom, real estate, service industries and government, in partnership with global technology leaders and collaborative synergies with domain and technology centric ecosystem partners. It delivers business value to customers through a combination of process excellence, quality frameworks and service delivery innovation.
Note: eGain is a registered trademark, and the other eGain product and service names appearing in this release are trademarks or service marks, of eGain Communications Corp. All other company names and products are trademarks or registered trademarks of their respective companies.
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Phone: +44 (0)1291 626200