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eGain names Onpoint Consultancy as new channel partner in West Africa

Slough, UK (20th Oct 2011): eGain (NASDAQ: EGAN), the leading provider of cloud and on-site customer interaction hub software, today announced Onpoint Consultancy as a new channel partner in West Africa. The relationship will meet the rising demand for multichannel customer interaction solutions across Nigeria and Sub-Saharan Africa, combining eGain’s award-winning software with Onpoint’s integration skills and unrivalled local expertise.

Established in 2001, Onpoint is a service delivery consultancy with a wealth of experienced and talented professionals. The company has offices in Nigeria, UK and North America. Patrick O Marinho, partner at Onpoint Consultancy, said, “We pride ourselves on delivering innovative services while maintaining the highest levels of customer satisfaction. This is possible due to our partnerships with global, world class vendors. Our relationship with eGain strengthens our commitment to providing the industry’s most innovative multichannel customer service and knowledge management solutions to our clients.

“As well as traditional telephone services, customers now expect email, chat and web support. Moreover, they want a seamless experience across these channels. eGain provides the unified approach to e-service technology our business customers need. In particular, we’ve experienced rising demand in the telecoms and finance industries. The addition of eGain’s multichannel solutions will help us add even greater value and continue our growth in these lucrative markets.”

Onpoint’s client base represents the largest companies in high growth sectors such as financial services, telecommunications, energy, retail, education and consumer goods.

Andrew Mennie, general manager of eGain EMEA, commented, “eGain is delighted to work with Onpoint. Our experience in industries such as finance, telecommunications and retail reflects the vertical strengths of Onpoint perfectly. The partnership will consolidate our market penetration in Africa and, together, we will enable customer service excellence for enterprise businesses across the region.”

About Onpoint Consultancy

Onpoint Consultancy is a technical services and management consulting company with experienced professionals based in Nigeria, North America and the UK. The company started operations in the UK in 2001 and opened the Nigerian office in 2008. Onpoint has built strong partnerships with global computing firms including Oracle, eGain and IBM. It’s clients cut across several industries including Financial Services, Public Sector, Telecommunications, Energy, Retail, Education and Consumer Goods. http://www.onpointconsultancy.co.uk/

About eGain

eGain (NASDAQ: EGAN) is the leading provider of cloud and on-premise customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain products, visit http://www.egain.com/products/.

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.

 

eGain media contact

Jennifer Manning
Cohesive Communications
+44 (0)1291-626200
egain@cohesive.uk.com