Mountain View, CA (August 25, 2011) – eGain (OTC BB: EGAN.OB), the leading provider of cloud and on-site customer interaction software for sales and service, today announced the immediate availability of eGain Offers™ for Facebook. This innovative solution helps businesses extend their interactive web sales and service capabilities to their Facebook pages.
Businesses are struggling to keep pace with customer migration to Facebook as the preferred online destination. In fact, consumers now spend a staggering 700 billion minutes per month on Facebook—nearly two hours per month for every man, woman, and child on the planet! With eGain Offers for Facebook, businesses can intelligently engage and assist customers where they “hang out.” Businesses can woo, wow, and win Facebook fans with hard-to-resist personalized offers and proactive help through chatbot, chat, click to call, and cobrowse.
“Consumers increasingly live in the world of Facebook, so businesses must serve them there,” said Ashu Roy, eGain CEO. “With eGain Offers, they can do this in minutes, using the same solution that they use to deliver proactive experiences on their website!”
eGain Offers™ helps businesses engage visitors on the company website and Facebook fan pages with proactive, targeted offers. Using browsing behavior and other attributes, the solution anticipates visitor need and proactively serves a targeted offer. It leapfrogs existing proactive chat “point” solutions by providing coupons, promotions, surveys, personalized content as well as contextual help in the form of FAQ, chatbot, chat, click to call, and cobrowse options. What’s more, all this flexibility comes in a solution that is easy to deploy and optimize. Deployment is as simple as adding a tag to the website code, while A/B testing tools and analytics ensure the best results.
Built on the award-winning eGain Customer Interaction Hub™, eGain Offers is organically multichannel. It is part of the eGain Interactive Sales Suite, integrating seamlessly with other eGain applications to enable unified offer management across communication channels and consumer lifecycle. For more information, visit: www.eGain.com/products/offers.
eGain (EGAN.OB) is the leading provider of cloud and on-site customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain products, visit http://www.egain.com/products/.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.