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eGain appoints a strategic partner to address customer service challenges in the Italian market

Relationship with TFOUR will fulfil the market need for superior customer service solutions

Slough, UK (22nd February 2011): eGain Communications (OTC BB: EGAN.OB), the leading provider of cloud and on-site customer interaction hub software, today announced a new partnership with TFOUR, the Italian business communications specialist. TFOUR will use its expertise and reach to offer eGain’s full suite of best-of-breed customer service and contact centre software to Italian businesses. This will enable organisations to transform their traditional call centres into multichannel customer interaction hubs with rapid time to benefit and low total cost of ownership.

TFOUR operates primarily in the telecommunications, media, gaming & entertainment and public service sectors. It helps its clients in defining, realising, and managing services through fully outsourced solutions that bring innovation across the complete communications value chain.

Alessandro Modesti, Chairman at TFOUR, said, “Contact centre efficiency is more important than ever now with the increase in customer demand for more innovative ways to interact with companies. As businesses strive to provide seamless cross-channel experiences, unified technology such as eGain’s has become an essential enabler for customer service excellence.

“Without doubt, eGain offers the most complete software suite for multichannel customer service and our partnership makes sure that we are well equipped to offer our customers the most intuitive and cost-effective service for their evolving contact centre needs,” he added.

“We are delighted to work with TFOUR. Their technical understanding and expertise in providing contact centre solutions and services will add enormous value to organisations in the region,” commented Andrew Mennie, general manager, eGain, EMEA. “As the market for unified customer service technology rapidly gains momentum across Europe, customer demand for our multichannel solutions has reached an all time high. We are confident this alliance will be fruitful and will enable eGain to continue with its expansion across Europe.”

About eGain Communications Corporation

eGain (OTCBB: EGAN.OB) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter (http://twitter.com/egain) and Facebook (http://facebook.com/egain).

About TFOUR

TFOUR S.r.l., is headquartered in Milan, and born of a team composed by professionals with long-term experience in the set up, management and development of projects and performances improvements in large scale organisations.

TFOUR separates its service offering across seven specific knowledge frameworks: STRATEGY (project management – operational planning – business integration – price packaging –funding); CREATIVITY (advertising – visual design – interaction design – info design – copywriting); MEDIA (media planning – strategic buying- roi analysis); MARKETING & SALES (research & analysis – targeting e profiling – PR and events- e-commerce management – digital sales – content management); TECHNOLOGY (voice portal_cti & ccenter platform – sms & mms platform – payment platform – security platform – community & web 2.0 platform – games platform – content & knowledge platform – web platform – web analytics platform – advertising platform – mail platform – ecommerce platform – tv & radio platform – logistic integrated platform – hosting service); CUSTOMER SERVICE (help desk – customer care – telemarketing – order entry); LOGISTICS (Integrated logistics – national and International transports direct marketing – Mail).

To learn more about us, visit www.tfour.it or call our offices: +39 02 78625 650 info@tfour.it

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eGain media contact:

Jennifer Manning
Cohesive Communications
Phone: +44 (0)1291 626200
Email: egain@cohesive.uk.com

TFour media contact:

Daniela Antolini
Communication Advisor
Phone: +39 02 78625 650
Email: daniela.antolini@tfour.it