Mountain View, CA (September 21, 2010) – eGain (OTC BB: EGAN.OB), the leading provider of cloud and on-site Customer Interaction Hub software, today announced the addition of seven new solution providers to its partner program, eGain Econet. Joining the growing list of reseller and systems integration partners in eGain’s ecosystem, Cameo Solutions, CDW, INX, Nexus, Presidio, Universal E-Business Solutions, and VoiceRite will focus on delivering multichannel customer interaction management solutions to mid-sized businesses.
“At every interaction, the customer experience affects future company revenue and profit. Proper channel management ensures that these customer experiences across channels reinforce the organization’s basic brand value proposition and differentiate its business,” said Johan Jacobs, Research Director at Gartner in his research note “Ten Imperatives for Optimizing the Multichannel Management Customer Experience”, dated October 30, 2009.
“Consumers are increasingly using the phone in conjunction with electronic channels such as chat, co-browse, email and the web, and want a seamless multichannel customer experience,” said Marc Thomas, President of VoiceRite, Inc., a leading provider of unified communications solutions. “Our business clients will be able to deliver that experience to their customers with our contact center offerings, fully integrated with eGain’s best-of-breed eService applications.”
“Medium-sized businesses are looking to provide enterprise-class phone customer service and eService,” said Ashutosh Roy, eGain Chairman and CEO. “But, they want integrated solutions that are easy to deploy and use. We look forward to fulfilling this market need with our Econet partners.”
Information about the eGain Econet partner program is available at: www.egain.com/partners/program.asp.
To register as an Econet partner, visit econet.egain.com.
eGain (OTCBB: EGAN.OB) is the leading provider of cloud and premise-based Customer Interaction Hub (CIH) software. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.