Mountain View, CA (October 13, 2010): eGain (OTC BB: EGAN.OB), the leading provider of cloud and on-site customer interaction hub software, today announced its inclusion on Software Magazine’s Software 500 ranking of the world’s largest software and service providers, now in its 28th year. eGain advanced by 49 slots in 2010, compared to 2009.
“The 2010 Software 500 results show that revenue growth in the software and services industry was healthy, with total Software 500 revenue of $491.7 billion worldwide for 2009, representing virtually flat growth from the previous year,” says John P. Desmond, editor of Software Magazine and Softwaremag.com.
“The Software 500 helps CIOs, senior IT managers and IT staff research and create the short list of business partners,” Desmond says. “It is a quick reference of vendor viability. And the online version, to be posted soon at www.Softwaremag.com, is searchable by category, making it what we call the online catalog to enterprise software.”
“The growing need for consistent customer experience across traditional, mobile and social media continues to reinforce the need for customer interaction hub software,” said Ashu Roy, Chairman and CEO for eGain. “We are pleased to be in the Software 500 list for the eighth straight year.”
The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers targeting medium to large enterprises, their IT professionals, software developers and business managers involved in software and services purchasing.
Some 47% percent of the 2010 Software 500 companies are privately held.
Go to www.Softwaremag.com and click on Subscribe to be among the first to see the 2010 Software 500. It is being released first in the digital publication, to be distributed in mid-September.
The ranking is based on total worldwide software and services revenue for 2009. This includes revenues from software licenses, maintenance and support, training and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered by a survey prepared by King Content Co. and posted at www.Softwaremag.com, as well as from public documents.
Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for 30 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world’s largest software and services companies. Software Magazine and Softwaremag.com are owned and operated by King Content Co.
eGain (OTCBB: EGAN.OB) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain.
Software 500 Project Leader