Mountain View, Calif. (March 1, 2010) – eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, announced today that KMWorld (www.kmworld.com) has named eGain to its 2010 list of “100 Companies that Matter in Knowledge Management.”
This list is compiled by Knowledge Management practitioners, theorists, analysts, vendors, and their customers and colleagues. More than a thousand companies are considered for this honor each year.
Proven on-premise or on-demand, eGain’s knowledge management solution includes innovative technologies such as multilingual natural-language interfaces, social knowledge management, avatar self-service, and patented Case-Based Reasoning (CBR) technology, in addition to dynamic FAQs, search and browse. With eGain knowledge management, businesses have been able to provide unique and memorable customer experiences and improve contact center productivity, while driving down costs.
Additional information on eGain knowledge management is available at: http://www.egain.com/products/knowledge_management.
“eGain has been at the forefront of innovation in knowledge management, helping Global 2000 companies deliver superior customer experiences across traditional contact center and web channels, as well as social media,” said Ashu Roy, Chairman and CEO for eGain. “We are pleased to be in the KMWorld 100 list for the fourth year in a row.”
“In today’s knowledge economy, eGain does more than simply throw sophisticated technology at its customers, it provides real solutions through inspired planning and execution throughout the entire constituency chain,” says Hugh McKellar KMWorld editor in chief.
The 2010 list of “100 Companies that Matter in Knowledge Management” will be published in the March issue of KMWorld magazine.
The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 45,000 subscribers about the components and processes—and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.
eGain (OTCBB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at @eGain (http://twitter.com/egain) and Facebook at (http://facebook.com/egain).
Note: eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.